Wireless

FAQs for Wireless

The Wireless category covers RU Wireless and RU Wireless Secure access on the Camden campus. For information on wireless printing, see the Printing category.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Where are the wireless coverage areas on the Camden campus?

RUWireless is available in all dorms, academic and administrative buildings across the Camden campus. Going to an open area on campus, however, may cause you to loose connectivity. Depending on your device and signal strength, RUWireless may reconnect automatically when you get signal again or you may need to log in again.

How do I access Rutgers wireless?

On most devices you just need to open a web browser to visit a site. You should be redirected to the RUWireless login page. If you a guest without a Rutgers NetID, choose “I want guest Internet access” and you will be prompted to accept the terms of service. This will allow access to external sites but access to Rutgers sites and resources will be restricted.

If you have a Rutgers NetID, choose “I have a NetID and password”. This will then guide you through the steps of setting up RUWireless_Secure on your device.

See How Do I Connect on the RUWireless site for details.

Guides for setting up wireless on specific devices or systems are posted on the RUWireless site:

What if I’m a visitor and don’t have a NetID?

Guests to Rutgers that do not have a NetID can connect to the RUWireless network. They will receive an landing page where they will choose “I want guest Internet access” and will accept the terms of service. This network will allow access to websites outside of Rutgers but access to many Rutgers sites will be restricted.

If you are on campus in a guest capacity for an event or project and need access to Rutgers resources, you may be eligible for a guest account. To request a guest NetID, please submit a request in the Guest Request System. Your sponsor will then confirm your eligibility and we will process your request. Once processed, you will receive an email with instructions on activating your NetID. You will then be able to use this NetID and password to access the RUWireless_Secure network and Rutgers resources.

I’m an employee. How do I arrange guest wireless access for an event I’m organizing?

For guests that do not need to access any Rutgers resources, they can connect to the RUWireless network and choose the option “I want guest Internet access” and accept the terms of service. This will allow then access to the network but will limit access access to Rutgers resources.

If a guest needs access to Rutgers resources, they will need to request a guest NetID account in order to set up RUWireless_Secure on their devices. To do this, have your guest submit a request in the Guest Request System. Once approved and processed, they will get an email with instructions on setting their NetID to be used to set up RUWireless_Secure on their devices.

Are there any guidelines or restrictions for using RUWireless?

Use of RUWireless is governed by the Rutgers Acceptable Use Policy for Computing and Information Technology Resources. In addition, practices related to virus detection and bandwidth allocation have been documented. See the RUWireless Policies page for details.

How do I report a wireless slowdown or outage?

If you notice a slowdown or outage, report it to the Help Desk. To help the staff narrow down the issue, take note of and your device’s wireless MAC address, the date, time, and location where you were affected and whether it’s one-time incident or a recurring issue at a particular time or location.