FAQs for Computer Lab
This category answers questions related to the Rutgers Student Computer Lab. Other computer labs on campus are not public and may not be maintained by OIT-Camden.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
The Rutgers Student Computer Lab is on the main floor of the Paul Robeson Library. An ID card is required for entrance to the library.
Last updated October 18, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lab-location/
See the Computing Facilities Rules and Regulations for the computer lab rules and guidelines.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/what-are-the-rules-for-the-computer-lab/
The majority of the computers in the Rutgers Student Computer Lab run on Windows 10, but the lab also has iMacs running MacOS. For details, see the Lab Equipment section of the Computer Lab page.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/lab-os/
Because of concerns about security and license management, the computer lab does not generally install software provided by students. If the software is required for a class, the instructor normally provides the software to the Information Technology Help Desk to install on lab computers before the start of the semester. Check with the instructor about whether the software will be made available through the lab or through an alternative resource.
Students may also check the list of available software on the Virtual Computer Labs site to see if the software they need is available there. In addition, they have the option of seeing if the software is available for download or purchase for use on their personal computer through the University Software Portal.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/lab-software-needed/
Faculty members who need specific software to be available on public lab computers or in classrooms for the semester should provide the software to the RU-Camden Information Technology Help Desk at least four weeks before a semester starts. Last-minute requests will not give staff enough lead time to load and test software before the new term starts.
Check with Help Desk to be sure the software will be compatible with current hardware and to discuss any other technical considerations affecting the software’s performance in the lab or classrooms.
Last updated June 5, 2018. Permalink: https://it.camden.rutgers.edu/faqs/lab-installation/
Yes, the Rutgers Student Computer Lab has scanners as well as both black-and-white and color printers.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lab-hardware/
Each login to a lab computer creates a temporary user profile that does not permanently save files to the local disk. Because of this, you will need to make sure that you save documents to your OneDrive, Google Drive, or a USB thumb drive.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/lab-files/
No, you can not access lab computers remotely. However the university does operate virtual computer labs that can be accessed from anywhere.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/lab-remote/
Yes, at the Help Desk in the computer lab. The lab keeps all found USB drives until the end of the semester. At that point it wipes them and makes them available as spares to lend out.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lab-lost/
Turn it in to the Help Desk in the lab. The lab lost and found holds USB drives until the end of the semester. More valuable objects, such as wallets, may be handed over to the university police lost and found.
Last updated June 7, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lab-found/
Report it to a Help Desk consultant in the lab. They’ll need to know exactly which computer it is. Provide as much detail as possible about the problem you encountered to help them determine if the slowdown is related to hardware, a software package or the internet connection.
Last updated June 28, 2017. Permalink: https://it.camden.rutgers.edu/faqs/lab-slow/
The Rutgers Student Computer Lab cannot be reserved for a training event, but there are computer classrooms on campus that can. These include:
- The Language Lab, Armitage Hall 101
- Business & Science Building Room 134
- The North Conference Room in the Campus Center
Information Technology manages the equipment but not the reservations for these facilities. To reserve a room, contact the Events Office at (856) 225-6162 or reserve@camden.rutgers.edu.
Last updated October 13, 2021. Permalink: https://it.camden.rutgers.edu/faqs/lab-reserve/
No, but there are group study rooms in Paul Robeson Library itself. They are equipped with lab computers, or students may use their laptops in the rooms. For details and instructions for reserving a room, see the Group Study Room Policy on the library’s site.
Last updated June 28, 2017. Permalink: https://it.camden.rutgers.edu/faqs/lab-rooms/
FAQs for E-Learning
Most online courses at Rutgers-Camden use Sakai, but Rutgers also uses Blackboard, eCollege, Moodle and Canvas. Unless indicated otherwise, this information is for Sakai.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Always check your course syllabus first, but you can also visit the Student Resources page on the Rutgers Canvas site for more information.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/elearning-login/
Canvas is now the officially supported learning management system at Rutgers. Visit the Rutgers Canvas site for more information.
The Instructional Design & Technology group on campus can assist with the learning management system. Visit the IDT web site for information.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/elearning-new/
eCollege is a service operated by an outside vendor for certain online courses offered at Rutgers. Rutgers IT staff do not have administrative access to this system, and support for eCollege is handled directly by the vendor. Call the eCollege Help Desk at (877) 778-8437 or email help@ecollege.rutgers.edu.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/elearning-ecollege/
FAQs for Email Addresses
This category is an overview of Rutgers email accounts and aliases. For details about ScarletApps and Rutgers Connect setup, see the instructions in those categories.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
The Rutgers email address for current employees depends on what their department’s legacy email system was. Most Camden employees migrated to Rutgers Connect from the Crab server, and their address follows the format NetID@connect.rutgers.edu.
Some exceptions include:
- Camden Law: NetID@camlink.rutgers.edu
- OIT: NetID@oit.rutgers.edu
If you’re not sure if your account is one of the exceptions, contact Help Desk.
The Rutgers email address for students, graduates and retirees follows the format NetID@scarletmail.rutgers.edu. Any employees who have activated ScarletMail in addition to their Rutgers Connect account also have an email address using this format.
In addition to an email address, everyone has one or more email aliases. Any Rutgers email address with your name in it instead of your NetID is an alias. See the question on email aliases to find out more.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/email-address/
It depends on your role with the university. Current employees use Rutgers Connect, which they may also access via Microsoft’s Office 365 site. Students, graduates and retirees, as well as employees who have opted to activate ScarletMail as a secondary email account, use the ScarletMail login.
Last updated August 9, 2017. Permalink: https://it.camden.rutgers.edu/faqs/email-login/
Email aliases look like email addresses, but they’re essentially nicknames for an email account and do not have their own login and mailbox. Everyone with a Rutgers email address has at least one alias.
Students, graduates and retirees with a ScarletMail account have an email alias in the format NetID@rutgers.edu. It delivers to ScarletMail. Employees who have a ScarletMail account in addition to their Rutgers Connect account do not have an email alias for this account.
Current Rutgers employees also have an alias in the format NetID@rutgers.edu, but it delivers to their Rutgers Connect account. Camden employees have a second alias in the format NetID@camden.rutgers.edu, and the Rutgers Connect email system uses this as the sender’s address in messages.
It’s also possible for you to set up a custom alias in the format firstname.lastname@rutgers.edu. See the related question for details.
To see your primary email address and aliases associated with it, go to NetID Managmenent & Service Activation and visit the Manage Email Addresses link.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/email-alias/
Yes, but this capability is limited. You can only use the format firstname.lastname@rutgers.edu, and you can’t use a firstname.lastname combination already being used by someone else.
To set up a custom alias, go to NetID Management & Service Activation, choose Manage Email Addresses and log in. Add the alias under the section titled Personalized Email Address. If you try to set up an alias already in use by someone else, you will receive an error message.
Last updated June 15, 2016. Permalink: https://it.camden.rutgers.edu/faqs/email-custom/
Email forwarding from within ScarletMail is strongly discouraged and may be officially blocked in the future. Email forwarding from within Rutgers Connect is officially blocked, and there is no authorized way to circumvent that block.
Because Rutgers uses both email services for official university business, permitting forwarding creates security and liability issues.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/email-forwarding/
First, check your email’s junk mail folder to see if the messages have been received but are being flagged as spam.
If that’s not the case, go to NetID Management & Service Activation and visit Manage Email Addresses to check the settings for your official Rutgers email address. Make sure the sender is using one of the addresses listed in the Personalized Email Address settings.
Also check the settings for your Delivery Email Account. At least one address in this section should be in the format:
- NetID@scarletmail.rutgers.edu — for students and retirees
- NetID@camden.rutgers.edu — for most current employees, though some may have another address such as NetID@oit.rutgers.edu
Rutgers employees who also have ScarletMail accounts may not see it listed in these settings. Their ScarletMail address follows the form of NetID@scarletmail.rutgers.edu and never has an alias.
If you are certain all settings are correct and the sender is using a valid email address, but you are still not receiving email, contact Help Desk.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/email-troubleshooting/
Graduating students and retiring employees may keep a ScarletMail account and associated @rutgers.edu email alias. Students and employees who leave Rutgers under any other circumstances typically do not keep their Rutgers email account and address.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/email-departure/
Students who had ScarletMail accounts have the option of keeping those accounts upon graduation. See the related information.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/are-there-alumni-email-accounts/
Yes, departmental email accounts are available. How it is set up depends on what the department will be using it for. Contact Help Desk to initiate a request. The staff will gather details and help set up the best solution.
Last updated June 15, 2016. Permalink: https://it.camden.rutgers.edu/faqs/email-department/
Yes, student organization email accounts are available. How it is set up depends on what the organization will be using it for. Contact Help Desk to initiate a request. The staff will gather details and help set up the best solution.
Last updated June 15, 2016. Permalink: https://it.camden.rutgers.edu/faqs/email-organization/
FAQs for Email Lists
This category covers tools Rutgers makes available to create and manage email lists for class notifications and other official university business.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Rutgers uses two mailing list systems:
- The Rutgers Automated Mass-mailing System, an automated system that generates lists for departments, campuses, administrative staff, individual classes, etc. RAMS can send only to people who have records in the university database. General information and documentation may be found on the RAMS site.
- Mailman, which allows list owners to manually enter list member addresses or individuals to subscribe to one or more lists. This system does not require recipients to be in the university database. Documentation and guidelines are available on the Mailman information page.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lists-systems/
RAMS official mailing lists are intended to be used by the university to communicate official university business to targeted student and employee populations. They are not intended to be a conduit for advertising, commercial solicitations, event promotion or personal business.
Each major group on campus (Admissions, Financial Aid, Chancellor’s Office, etc.) has designated staff who can send email to specific RAMS lists from his or her account. There are also staff designated as moderators who can access other list controls in RAMS.
A faculty member listed in the class schedule as the instructor for a particular class may control a RAMS list for that class. See the related question for details.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/lists-rams/
Rutgers University employees and students, or those officially working for or with members of Rutgers, may use Mailman for university business. A valid NetID is required. Individuals and groups outside of the university may subscribe to lists maintained at Rutgers, but they cannot set up mailing lists.
Refer to the Mailman policy page for details.
Log in to Mailman to set up a new list. Once it has been created, the system will send a confirmation message to the list administrator containing instructions on how to maintain and modify the list. See the online documentation.
Last updated June 13, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lists-mailman/
RAMS has a tool to create class mailing lists based on your roster privileges. Go to the RAMS site, click the Class List Creator link and log in. The tool will prompt you first to select a year and term and then to select the sections to be added to the list.
The mailing list address will be Course-List-Name@RAMS.rutgers.edu, where Course-List-Name is the name you have chosen for the course in question. As students add or drop the course, RAMS will update the list automatically.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lists-courses/
A list of public Mailman mailing lists is posted online. Instructions for subscribing and unsubscribing are available from each mailing list detail page.
Last updated June 13, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lists-subscribe/
Go to My Subscribed Lists and use your NetID to log in. The system will tell you if you are subscribed to any lists. The process may take a couple of minutes.
Last updated June 13, 2016. Permalink: https://it.camden.rutgers.edu/faqs/list-subscribed/
Some lists are set to use moderation, which will hold messages in an approval queue until someone with moderator privileges releases it.
In addition, very large mailing lists can degrade the performance of campus mail systems during business hours. For this reason, messages sent to large lists are normally held in a deferred queue that only dispatches messages during off-peak hours, normally between 5 pm and 5 am.
If only some members of a Mailman list did not receive the message, then you should confirm their email addresses. If it’s a RAMS list, then the individuals who didn’t receive a message should go to NetID Management to ensure their official email address is correct.
RAMS lists are also affected by changes in a person’s status at the university, so students who are not on the class roster won’t automatically appear on a class mailing list. New employees whose campus or department designations are not set will not receive messages sent to those lists.
Last updated June 13, 2016. Permalink: https://it.camden.rutgers.edu/faqs/lists-delivery/
FAQs for Enhanced Classrooms
Support for enhanced classrooms is divided between OIT-Camden and RCIT. The information here applies primarily to classrooms supported by OIT-Camden.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
For classroom equipment assistance, email the Help Desk at help@camden.rutgers.edu or call (856) 225-6274.
Last updated February 26, 2019. Permalink: https://it.camden.rutgers.edu/faqs/classroom-eqiupment/
Training is available by appointment, please send email to help@camden.rutgers.edu
Last updated June 29, 2017. Permalink: https://it.camden.rutgers.edu/faqs/classroom-training/
No. Registration of a laptop to be used in a classroom is not necessary. You should use Rutgers wireless. See the Wireless FAQ for details.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/classroom-laptop/
Faculty members can request the installation of software before the start of a term. See the procedure for installation requests in the Computer Lab FAQ.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/classroom-software/
Science Lecture Hall: See the secretary on the first floor.
Fine Arts 110 and North Conference Room: The microphone is stored in the podium.
Penn 401 and Walt Whitman Center: The microphone is located in a drawer inside of the AV rack.
All other rooms are not equipped to support a wireless microphone.
Last updated June 29, 2017. Permalink: https://it.camden.rutgers.edu/faqs/classroom-microphone/
Yes, you have to request it by sending email to help@camden.rutgers.edu.
You can borrow it for one class or the entire semester.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/classroom-remotes/
You should first try switching to another device and back to the one you are using. For example, if you are trying to use the Instructor computer and no video is coming up, try switching to Personal Laptop and back to see if that works. If that doesn’t work, try powering down the projector and turning it back on. Sometimes, the projectors go into sleep mode, and they don’t wake up when prompted. When you power down the projector, make sure you wait 2-3 minutes before turning it back on.
Last updated June 29, 2017. Permalink: https://it.camden.rutgers.edu/faqs/classroom-video/
Sometimes the laptop needs to be put in a different display mode. To do this on your HP laptop, press the Fn-F4 key combination either once or twice, depending on whether you want the screen displayed only through the projector, or on the laptop as well.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/classroom-hp/
Sometimes the laptop needs to be put in a different display mode. To do this on your Toshiba laptop, press the Fn-F5 key combination either once or twice, depending on whether you want the screen displayed only through the projector, or on the laptop as well.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/classroom-toshiba/
Before using a powerbook in one of the smart classrooms, you may need to rescan the displays so it can be used. To do this, you should connect the powerbook to the VGA cord on the smart panel. Next, you should go into Displays in System Properties, or if the display icon is in the menu bar, you can click on that. Finally, you should choose rescan. When the computer is done, you should be able to use the F5 or F7 key to switch display modes (laptop only, laptop and projector, or projector only).
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/classroom-powerbook/
FAQs for Exam Scanner
The exam scanner is located in the Rutgers Student Computer Lab. Faculty members may reserve the scanner for grading.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
The exam scanner is available any time the Rutgers Student Computer Lab is open and has not been reserved by someone else. RU-Camden Information Technology recommends reserving the scanner as soon as possible for use during final exam periods. See the reservation instructions.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/scanner-available/
First, check the scanner reservation calendar for availability. If your desired time is available, then send a reservation request to scanner-reserve-people@camden.rutgers.edu. You will receive confirmation of your reservation via email.
Last updated July 12, 2017. Permalink: https://it.camden.rutgers.edu/faqs/scanner-reserve/
Yes, RU-Camden Information Technology will provide one-on-one training to use the exam scanner. Training needs to be completed ahead of the time you reserve to use the scanner. Contact the Help Desk or email scanner-reserve-people@camden.rutgers.edu to schedule training.
Last updated June 5, 2018. Permalink: https://it.camden.rutgers.edu/faqs/scanner-training/
No, but you arrange for a teaching or administrative assistant to use it on your behalf. It is your responsibility, however, to make sure they have been trained to use the exam scanner.
Last updated July 12, 2017. Permalink: https://it.camden.rutgers.edu/faqs/scanner-operate/
Installing the ParScore client software on your office computer allows you to access any tests you scanned into the system and modify the data or print reports from your office.
Because administrative privileges on your office computer are required for software installation, the easiest way to get ParScore installed is to contact Help Desk and request assistance with installation. RU-Camden IT can install it for you.
Last updated June 25, 2018. Permalink: https://it.camden.rutgers.edu/faqs/how-do-i-get-the-parscore-software-installed/
FAQs for General Help
This category covers general questions such as support requests for personal and departmental offices. RCIT, not OIT-Camden, handles the majority of support requests for office equipment.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
The computers provided to full-time faculty and staff from 2020 onward are typically laptops with USB-C or ThunderBolt docking stations. Information Technology has created guides to help people setup those laptops and docks in their offices or at home. Please contact the Camden IT Help Desk for information about the setup guides or to request an appointment for in-office assistance. The Camden Help Desk can be reach via email at help@camden.rutgers.edu or by phone at (856) 225-6274.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/general-hardware/
Email help@camden.rutgers.edu or call (856) 225-6274 for assistance with an office phone.
Last updated February 26, 2019. Permalink: https://it.camden.rutgers.edu/faqs/general-phone/
The level of help Information Technology staff can provide will depend on the system version and the complexity of the question. General questions related to operating systems used in the Rutgers Student Computer Lab or covered by the Camden Educational Series topics are most likely to be answered quickly.
For more complex issues, the best way to obtain an answer is to email Help Desk with the question. The email address reaches most of the RU-Camden Information Technology staff, increasing the chance of reaching someone proficient in the operating system.
You can also check support and documentation sites for the operating system.
Last updated July 27, 2018. Permalink: https://it.camden.rutgers.edu/faqs/can-you-help-me-with-my-operating-system-question/
The level of help Information Technology staff can provide will depend on the software package and the complexity of the question. General questions related to software used in the Rutgers Student Computer Lab or covered by the Camden Educational Series are most likely to be answered quickly.
For less commonly-used software or more complex issues, the best way to obtain an answer is to email Help Desk with the question. The email address reaches most of the RU-Camden Information Technology staff, increasing the chance of reaching someone proficient in the software.
You can also check the support, documentation and training sites for the software.
- Adobe Support
- GIMP Documentation
- Google Help — including Chrome, Drive, Gmail, Google Maps, Google Search and YouTube
- Mac Apps Support — including iMovie, Keynote, Mail, Numbers, Pages, QuickTime and Safari
- Mathematica Help and Wolfram Mathematica Support
- MATLAB Documentation
- Microsoft Office Help and Training — including Excel, OneDrive, Outlook, PowerPoint, Word
- Mozilla Help — including Firefox and Thunderbird
- Open Office User Guides — including Calc, Draw, Impress and Writer
- Stata Video Tutorials
- WebDrive
Last updated July 27, 2018. Permalink: https://it.camden.rutgers.edu/faqs/general-software/
Support is limited to assisting users with setup of Rutgers email and other mobile-friendly university services on their iPhone or iPad. For general support, visit Apple’s support sites:
Last updated March 20, 2017. Permalink: https://it.camden.rutgers.edu/faqs/general-ios/
Support is limited to assisting users with setup of Rutgers email and other mobile-friendly university services. For general support, visit Android OS Help.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/general-android/
Before you can use Webex with your Rutgers credentials, you must activate that service. Please visit the university’s Webex site to sign up and activate the service. The site also has a quick start guide and video tutorial for Webex.
If you have any questions about or problems with WebEx, email help@camden.rutgers.edu.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/how-do-i-sign-up-for-webex/
FAQs for Linux
Students in the sciences may work with the command line. These questions are intended to serve as a starting point rather than a central resource.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Some departments or research groups may have dedicated Linux servers or workstations that typically restrict access to people from those particular groups.
The Office of Advanced Research Computing (OARC) runs a system named Amarel that offers Linux accounts to Rutgers faculty, staff, and students upon request. OARC also maintains a user guide for Amarel that includes instructions on how to connect to a remote Linux desktop using your web browser.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/what-linux-systems-can-i-access-at-rutgers/
Self-starters may want to try LinuxCommand.org. Another useful resource is the edX site, which offers self-paced courses in partnership with LinuxFoundationX.
Last updated August 7, 2017. Permalink: https://it.camden.rutgers.edu/faqs/linux-training/
FAQs for NetID
This category covers the what and why of NetID. It often overlaps with questions about email accounts and wireless access. See those categories for access to those services.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
A NetID is a unique identifier assigned to each new Rutgers student and employee. Usually it consists of a person’s initials and a number, such as jqs23.
The NetID and corresponding password are used to access nearly every secure system and technology at the university, including email, learning management systems, library resources, wireless internet and computers in labs.
In addition to this ID and the password, a person is assigned one or more roles at the university, such as student, employee or guest. These roles help determine which systems you can access by default.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/netid-login-failed/
You can obtain your NetID by clicking on “NetID Lookup” tool. Input your first name, last name, DOB and last 4 digits of your SSN
Last updated June 28, 2017. Permalink: https://it.camden.rutgers.edu/faqs/netid-change/
In order to access many of the electronic services available to you at Rutgers, you need to activate your Rutgers NetID.
Last updated June 28, 2017. Permalink: https://it.camden.rutgers.edu/faqs/netid-new/
Go to the NetID Activation page and verify your identity to proceed. The system will prompt you through the activation process, which will include setting a password and security questions. Once your NetID is activated, it can take up to an hour for most services to become available.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/email-netid/
If you’ve forgotten your NetID password but know the answers to your security questions, you can use the Forgotten Password form to reset your password. Leave the activation key field blank. You will be prompted to answer the security questions, and if you answer them correctly you be able to reset your password.
If you don’t know the answers to your security questions, visit Help Desk on the main floor of Paul Robeson Library during normal operating hours so a staff member can verify your identity and provide an activation key to use with the Forgotten Password form. You will need to use the activation key within 48 hours of the time it was issued to you.
Not all staff members are authorized to generate an activation key; if someone is not immediately available, the staff on duty will verify your identity and ask for contact information so Help Desk can you with a key within one business day.
NetID users who are off campus may fax (856) 225-6436 or email netid-requests@camden.rutgers.edu requesting a password change. The fax or email must include your full name, NetID, a copy of your Rutgers ID and a phone number and time when staff can reach you. Staff will verify your identity and call you to provide an activation key and instructions.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/what-if-i-forgot-my-password/
No. NetID security is set up so that nobody, even OIT staff, is able to view anyone’s password but their own. Follow the instructions for resetting a password if you have forgotten it.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/can-you-email-me-my-password/
If you know your password, log in to Security Question Management to update your answers or change your questions. People who have forgotten both their security questions and password should follow the instructions for resetting a forgotten password.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/what-if-i-forget-my-security-questions/
First, try your NetID and new password on one or two other Rutgers systems you have access to. If you can log in to those systems, the problem may not be related to the password change.
If you can’t access any system, you can try changing your password again. Contact Help Desk if you tried these steps and continue to have access problems.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/what-if-i-cant-log-in-after-i-change-my-password/
You can change your current NetID password by clicking on “Manage NetID Password“. You will need to login with your current password.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/how-do-i-change-my-password/
Your NetID stays in the Rutgers system. However, your access to resources and services depends on whether your status is active and your role with the university. If you are no longer in an active role, your login to most systems will no longer work.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/what-happens-to-my-netid-after-i-leave-rutgers/
As long as you are an active student or employee at Rutgers, you do not need to renew your NetID, but you do need to change your password at least once a year.
If have a guest NetID account, you will receive an annual reminder to take steps to ensure it remains open. This notice is emailed out two weeks in advance of the date when the account will be closed.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/do-i-need-to-renew-my-netid/
It depends on your situation. If you are on campus in a guest capacity for an event or project, you may be eligible for a guest account. Check with the event coordinator or your host on campus to see if they have already set up guest access. If not and it’s appropriate that you have access, they may request a temporary account.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/what-if-i-need-access-to-a-system-and-dont-have-a-netid/
NetID+ is NetID access with two-factor authentication, which provides an extra layer of security to prevent NetID accounts from being hacked.
For a description and other details, see the NetID+ FAQs.
Last updated November 27, 2017. Permalink: https://it.camden.rutgers.edu/faqs/what-is-netid-plus/
If you have established any of the ScarletApps services and wish to use a method other than the web interface (such as a desktop email program or mobile device), you must set a separate password that you can use in your email program. It can be changed or set by going to ‘Manage ScarletApps Mobile Password’.
Last updated June 28, 2017. Permalink: https://it.camden.rutgers.edu/faqs/what-is-scarletapps-mobile-password-and-how-can-i-change-it/
FAQs for Printing
Public printers are located in the Rutgers Student Computer Lab and other locations on the Camden campus. This category explains how to use them and report problems.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
On Jan. 1 and July 1 of each year, Rutgers allocates $30 for printing to every person with a NetID. After a person sends a document to a public printer on campus from a computer lab or via RUWireless printing, they swipe their Rutgers ID card at a print release station adjacent to the printer. The release station is a compact computer with a touch screen monitor and a card reader.
Once they swipe their ID card, their pending print jobs will appear on the screen, and they can choose which jobs to print or delete. The cost of printing is debited from their balance.
Color printing is 25 cents per sheet. Black-and-white printing is 4 cents per sheet. If a person’s print balance is depleted before the university replenishes the funds, the printing system will debit the person’s RUExpress account.
A person can monitor their print balance via printing.rutgers.edu. Visit the RUExpress site to add funds or visit Student Accounting to make a cash payment.
Last updated January 4, 2018. Permalink: https://it.camden.rutgers.edu/faqs/printing-intro/
If you do not have your RU Connect ID card, you can visit the OIT Help Desk in the Paul Robeson Library for assistance with printing your documents. If you have printed to a printer outside of the Paul Robeson Library, please call the help desk at 856-225-6274 and a consultant may be able to assist you in releasing your jobs.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/printing-card/
RUWireless users who have the necessary printing software installed may print to a lab printer and then pick up the printed document there. As with standard printing, you will need to swipe your Rutgers ID card at the print release station. There are limitations to this service:
- Wireless printing is available only in general-access computing labs operated by OIT. Departmental labs do not support this feature.
- Guests cannot print via RUWireless.
Supported platforms include Windows, MacOS, Android, Chrome and iOS. Software and instructions are available on the RUWireless site.
Last updated July 27, 2018. Permalink: https://it.camden.rutgers.edu/faqs/printing-wireless/
Yes. See the list of Computer & Print Stations for locations.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/printing-locations/
Please notify the OIT Help Desk in the Paul Robeson Library. If you’re using an OIT printer located in another building, please call the Help Desk at 856-225-6274 with the location of the printer.
Last updated July 12, 2017. Permalink: https://it.camden.rutgers.edu/faqs/printing-paper/
No, OIT does not allow for any paper, other than the provided, to be used in the OIT printers. If you need to print on resume paper, please visit the Career Center on the Lower Level of the Campus Center for assistance.
Last updated July 12, 2017. Permalink: https://it.camden.rutgers.edu/faqs/printing-custom/
FAQs for Remote Server Acccess
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
SSH stands for Secure Socket Shell. It’s a network protocol that allows users access to a remote computer. At Rutgers, the remote computer is usually a Linux server. Once a person logs in via SSH, working on it is like working on the command line on a Linux or Mac terminal at home.
Unlike working on one’s own computer, though, access to a Rutgers server is limited for most users. The ability to run commands and manage files is often restricted to a directory that bears the person’s user name. Only the server’s administrators have unlimited access to the entire server.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/remote-ssh/
FTP stands for File Transfer Protocol and SFTP is short for Secure File Transfer Protocol. Both are internet protocols that allow users to manage files stored on a server. Common actions include uploading and downloading files; creating folders (usually referred to on servers as subdirectories); and renaming and deleting files and folders.
SFTP, unlike FTP, uses an encrypted server connection. Rutgers servers that support remote file management use SFTP rather than FTP for security reasons.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/remote-sftp/
If you are using the command-line versions of SSH or SFTP, connect to a Rutgers server that supports remote SSH/SFTP access by using these forms of each command:
- ssh netid@servername.rutgers.edu
- sftp netid@servername.rutgers.edu
… replacing “netid” with your own NetID and “servername” with the name of the server you’re trying to access. When you run one of these commands successfully, you will then be prompted for your password.
If you are using an SSH or SFTP program with a graphical user interface, you will normally see four fields you need to fill out in order to connect:
- Host: servername.rutgers.edu
- Username: your NetID
- Password: your NetID password
- Port: 22
Some programs may not have a field for port, or the field may be hidden under advanced settings.
The first time you connect to a Rutgers server with SSH or SFTP, the program you’re using to connect with will probably prompt you to store some security key information about the server. If that happens, click OK. During subsequent connections that saved information will be checked against the current security key on the Rutgers server.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/remote-how/
Linux and MacOS have command-line SFTP programs installed as part of the operating system. You can open a terminal window in either of those operating systems and type man sftp to read more about that command. There are also a number of graphic interface SFTP clients available for Linux and MacOS, but do not test those regularly to see if they support Duo two-factor authentication (2FA). Newer versions of Windows will also have the sftp command installed as part of the operating system. If available, the command can be run from a Windows command prompt or PowerShell window.
The recommended graphical SFTP client for Windows is currently FileZilla. Please note that Rutgers servers that support SSH and SFTP logins must now all require Duo 2FA. When you setup your SFTP connection using FileZilla’s Site Manager, you must set the Logon Type to Interactive.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/remote-gui/
Yes, both Linux and Mac OSX both have built-in SSH and SFTP commands that are available through the Terminal application. Learn more about these commands in either operating system by running Terminal and typing man ssh or man sftp.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/remote-commands/
Microsoft has recently started to integrate support for the SSH and SFTP command-line software into Windows 10 and Windows 11. Visit their OpenSSH for Windows overview page for more information.
We also recommend PuTTY as a Windows SSH/SFTP client.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/remote-windows/
FAQs for ResNet
ResNet is the name for wired network in the residence halls. See the Wireless category for additional information about internet connections.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
To use the wired connection on your personal computer, plug one end of your Ethernet cable into the Ethernet port on your computer. Plug the other end into the Ethernet jack in the wall of your dorm room. The jack is usually black and labeled with a number and the letter D.
Then go to resnet.rutgers.edu to check your device configuration or download the installer. For more about how this works, see Getting Connected on the ResNet site. If your computer connects to RUWireless Secure without problems, then it is already configured to work with ResNet.
While most current personal computers with wired connections support 802.1x authentication and should connect without problems, other devices do not. These include game consoles and streaming media players. You will need to contact Help Desk for assistance to connect them. Read the rest of the ResNet FAQ for details.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/resnet-connection/
Having multiple wired connections is possible, but you will not be able to set it up on your own. Contact Help Desk for assistance.
Last updated June 17, 2016. Permalink: https://it.camden.rutgers.edu/faqs/resnet-multiple/
All you should need to do is unplug it from the jack in your old room and plug it into a jack in the new one. See the connection instructions for details. If you try this and it doesn’t work, there’s a possibility that there’s an issue with a port. Contact Help Desk for assistance.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/resnet-change/
Personal wireless routers are not supported in the residence halls. If you have more than one device with Ethernet capability and need multiple wired connections, contact Help Desk for assistance.
Last updated June 17, 2016. Permalink: https://it.camden.rutgers.edu/faqs/resnet-router/
Wireless capabilities of personal printers are not supported. If you bring a personal printer, you will need to connect with a cable in order to print.
Last updated June 17, 2016. Permalink: https://it.camden.rutgers.edu/faqs/resnet-printer/
If you have a game console or other WiFi device that doesn’t support 802.1x authentication, then it must be registered via the ResNet Device Registration portal. This includes devices like Roku, Fire Stick, Chromecast, Nintendo Switch, PlayStation, and Xbox.
For more information, as well as links to the device registration portal, please visit the ResNet site.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/resnet-gaming/
If you notice a slowdown or outage, report it to the Help Desk. It’s helpful to provide details such as when and where you noticed the slowdown and whether it’s a single incident or a recurring issue.
Last updated June 15, 2016. Permalink: https://it.camden.rutgers.edu/faqs/resnet-outage/
As long your computer or device supports NetID authentication and you have a valid role with the university, both ResNet and RUWireless will continue to work. If you change dorm rooms, though, you will need to follow the procedure for updating your ResNet connection.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/resnet-expiration/
FAQs for Rutgers Connect
Rutgers Connect is the cloud-based email and applications for current employees. See Email Addresses for general information on addresses, aliases, forwarding and special accounts.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Rutgers Connect is the name that Rutgers has given to its version of Microsoft’s cloud-based Office 365 suite of applications. It includes mail services, enterprise calendaring, web-based Microsoft Office applications, OneDrive file storage and more.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/connect-intro/
Users have 50 gigabytes of space specifically for the mailbox. After 49.5 gigabytes is used up, the system warns a user they will be unable to send mail from their account.
To check available mailbox space in Rutgers Connect, log in and look for the settings icon (a gear) in the top-right corner of the screen. Under My app settings click on Mail. A new sidebar will appear; under the General tab, look at the screen for My account.
The mailbox is only part of the one terabyte total space allocated to each user. The storage limits are set by Microsoft for its cloud services.
Last updated June 15, 2016. Permalink: https://it.camden.rutgers.edu/faqs/connect-space/
Yes. However, Rutgers Connect is optimized for web-based access. Information about using an email program with Connect is available in the Rutgers Connect Documentation.
Last updated March 20, 2017. Permalink: https://it.camden.rutgers.edu/faqs/connect-client/
Information about setting up Rutgers Connect on mobile devices may be found in the Rutgers Connect Documentation for Rutgers Connect.
Last updated March 20, 2017. Permalink: https://it.camden.rutgers.edu/faqs/connect-setup/
FAQs for Rutgers Online Directory
The Rutgers Online Directory is a people search associated with the university's search engine. Students and employees may update their personal information in the directory.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Employee email addresses are publicly searchable via the Rutgers People Search.
Students have the option to hide their contact information from this directory search. Faculty members may find their students’ official Rutgers email addresses in the online course roster.
Last updated July 27, 2018. Permalink: https://it.camden.rutgers.edu/faqs/directory-lookup/
A single site, Personal Contact Information, may be used to access not only student and employee information that appears in the Rutgers Online Directory but also contact information in their private student or employee records. This includes the email address and personal web site URL displayed in the directory and home and emergency contact information in personal records.
In addition, students can manage the options for how much personal information they wish to display in the Rutgers Online Directory.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/directory-update/
The person in charge of your payroll transactions must make your office changes. Usually this is a department’s administrative assistant. If this person is unable to change it for you or you don’t know who to talk to, call the Employee Self Service Help Desk directly at (848) 932-3020, Option 6 for assistance.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/directory-office/
FAQs for ScarletApps
ScarletApps is the cloud-based email and applications for students, graduates and retirees. See Email Addresses for general information on email addresses and aliases.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
ScarletMail is the name that Rutgers has given to its version of Google’s Apps for Education cloud-based mail service. It’s part of Google’s larger Apps for Education cloud-based suite of services that Rutgers collectively refers to as ScarletApps. A list of apps available along with ScarletMail is online.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-intro/
As of June 2016, ScarletMail offers unlimited space for the mailbox and document storage.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-space/
Yes. However, ScarletMail is optimized for web-based access. Information about using an email program is available in the ScarletMail FAQ.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-client/
Information about setting up email on mobile devices may be found in the ScarletMail FAQ.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-setup/
Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.
To change your display name, click “Edit Info” and enter the name you want to use in the empty text field. Make sure the radio button next to the new name is active, then save the change.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-name/
Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.
To change the address, click “Add another email address you own” and add a valid email address. You can also add an associated screen name. Make sure “Treat as an alias” is checked, then save the changes.
If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.
If the address or alias you enter does not exist or is misspelled, you will not receive replies.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-from/
Go to the gear icon near the top-right corner of your inbox, choose Settings from the dropdown menu and then go to “Accounts”. To change your Reply-To address, click “Edit Info”, then click “Specify a different reply-to address” and enter a valid email address or alias. Then save the change.
If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.
If the address or alias you enter does not exist or is misspelled, you will not receive replies.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-reply/
ScarletMail uses the same spam filtering as non-rutgers Gmail accounts. Messages flagged as spam will be automatically be placed in the Spam folder in your inbox.
Users have additional built-in controls that let them block a sender or report a message as spam or a phishing attempt. To access these controls, click on the down arrow next to the message’s reply button.
Last updated June 9, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-spam/
Yes, but it will be in addition to, rather than instead of, your Rutgers Connect account, which will remain your primary email account and the one associated with any email aliases you have. You will not be able to set up mail forwarding from one account to the other.
To activate ScarletMail, go to NetID Management & Service Activation and visit Service Activation. ScarletApps should be one of the choices listed; check it and click Activate Services.
Last updated June 5, 2016. Permalink: https://it.camden.rutgers.edu/faqs/scarletmail-employee/
FAQs for Security
IT security concerns may include malware, spam, phishing attempts, identity theft and general computer security. This category touches on common questions.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Rutgers Antivirus Delivery Service is a free antivirus and anti-spyware service available to all current students and employees. It is supported on several different versions of Windows and Mac OS X. To find out more and download the software, visit the RADS site.
Last updated August 9, 2017. Permalink: https://it.camden.rutgers.edu/faqs/security-antivirus/
For a list of recommendations, see the article Best Practices for a Secure Computer at RUSecure, the Information Protection and Security site. The list includes using a password-protected screensaver, creating complex passwords for accounts, encrypting sensitive data and keeping your computer’s software up to date.
Last updated June 3, 2016. Permalink: https://it.camden.rutgers.edu/faqs/security-recommendations/
Yes. If your PC has slowed down, displays warning messages or behaves in unexpected ways, the cause may be a virus or other malware. Visit Help Desk for assistance and a free consultation on cleaning up your machine.
Last updated June 17, 2016. Permalink: https://it.camden.rutgers.edu/faqs/security-cleanup/
University students, employees who are employed for at least 50% time and their household members, have free access to the Identity Theft Assistance program powered by Identity Theft 911®. A fraud specialist will provide one-on-one guidance through the resolution process. For details, visit the Identity Theft Assistance page.
Last updated June 3, 2016. Permalink: https://it.camden.rutgers.edu/faqs/security-identity/
Many excellent password generators are available online. One is the Avast’s Random Password Generator, which allows you to choose the types of characters which may be included in the password.
A second resource is Correct Horse Battery Staple. Web security specialists have recommended this generator as a useful method for building a password that is both very strong and fairly easy to remember.
Last updated September 13, 2022. Permalink: https://it.camden.rutgers.edu/faqs/security-generator/
Sometimes it’s difficult to tell when a message is truly from one of the many IT support groups at Rutgers and when it’s a phishing attempt. There are two quick ways to spot a fake. Valid messages:
- will come from an individual, not a group with a generic name such as “Help Desk,” “Account Service” or “the IT Management Team”
- will never ask you to log in with your NetID and password through a non-Rutgers site such as Google Docs or Formlogix
When in doubt, forward it to Help Desk at help@camden.rutgers.edu for advice. RU-Camden Information Technology maintains a Phishing Line listing messages that have been identified as phishing.
Last updated June 6, 2018. Permalink: https://it.camden.rutgers.edu/faqs/security-phishing/
FAQs for Web Sites
Web site management and support at Rutgers is not centralized, and OIT-Camden web support is primarily for WordPress sites. This category covers the most basic questions for the Camden campus.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
Web hosting and support is currently available via:
- local WordPress multi-site hosted in the Camden data center, which offers a fixed theme styled for Rutgers-Camden according to the university’s visual identity guide. Costs related to the maintenance and operation of this platform are funded centrally by the campus.
- the Camden Chancellor’s camden.rutgers.edu Drupal site, which is hosted on a robust cloud platform and utilizes a theme based on the Rutgers Core Component Library (RCCL). Requests may be made to add pages or mini-sites for special events, departments, etc. Costs related to the maintenance and operation of this platform are funded centrally by the campus.
- 3rd party hosting. While departments, special events/projects, or research groups may choose to fund their own web sites on 3rd party hosting services, Information Technology is unable to provide comprehensive support for the maintenance or operation of such sites.
Please note that anyone wishing to use a camden.rutgers.edu or rutgers.edu sub-domain with any web site must obtain approval from the Camden Chancellor’s office and Camden Information Technology before the new domain name can be registered.
For more information, email help@camden.rutgers.edu.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/web-departments/
Rutgers faculty, staff, and professor emeriti are eligible for a personal WordPress site on sites.rutgers.edu. That is a cloud-based service supported centrally for the entire university through OIT. Rutgers-Camden faculty may also request a site on a local WordPress server named people.camden. These sites are ideal for CVs, courses, research, publications, image galleries and blog posts.
Use the “Request a Site” button on sites.rutgers.edu if you’d like to start a WordPress site on that service. If you’d like a site on people.camden, please email help@camden.rutgers.edu. Requests for sites on people.camden may be referred to a technical liaison in their school or department (known as a Ninja) who provides training, guides the setup and site launch process and serves as the first line of support and troubleshooting.
Rutgers faculty, staff, and students with a ScarletMail account may also make use of the Google Sites feature available with that account. Information Technology web staff does not support Google Sites, but help is available through the Google Sites Help Center.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/web-employee/
Students may set up a site using Google Sites, one of the apps available with a student’s ScarletMail account, and a student may keep it along with their email account after graduation. Information Technology web staff does not support Google Sites, but help is available through the Google Sites Help Center.
Students who want blog space for course work may also look into using WordPress.com, which offers a free basic package. Rutgers does not provide tech support for WordPress.com or any other externally-hosted personal web sites.
Last updated June 5, 2018. Permalink: https://it.camden.rutgers.edu/faqs/web-student/
The official web hosting service for student organizations in Camden runs on engage.camden.rutgers.edu. Engage is a 3rd party hosting service contracted through the Student Activities office, and includes features such as mobile app integration, social media integration, rosters, calendars, news posts, galleries and a document center.
Requests for an organizational site on Engage are handled by the Student Activities Office in the Campus Center. Contact Patrick Wallace at (856) 225-6163 or pwallace@camden.rutgers.edu.
If the organization has an unusual need not suited to Engage, then Patrick Wallace may forward the request to Information Technology for review. Faculty or staff advisors may make requests on behalf of student organizations to create sites on sites.rutgers.edu, but those requests are evaluated on a case-by-case basis.
Last updated December 22, 2022. Permalink: https://it.camden.rutgers.edu/faqs/web-organization/
Generally, no. In cases when a Rutgers-Camden employee is coordinating an official university partnership or project with other organizations, on premises hosting may be available for a WordPress site. Email help@camden.rutgers.edu to inquire. Those who want to launch a standalone WordPress site are strongly encouraged to reach out to Rutgers Web Consulting Services about cloud hosting options.
Support for standalone WordPress sites running on premises is limited to maintaining WordPress core updates as well as updates to themes and plugins that come from the standard WordPress.org repositories. The sponsoring organization is expected to provide its own web design and development services, training, and hands-on support for any editorial tasks. RU-Camden Information Technology staff can also serve in an advisory capacity to the coordinating employee or third-party developer if needed.
The requirements for on premises sites include, but are not limited to, the mandatory use of security and remote management plugins, the restriction of features or functions deemed to be a risk to security or stability of the underlying server, and the use of Rutgers NetID authentication for all Rutgers users that need to login to the site. Tampering with or disabling the mandatory WordPress plugins of on premises sites may result in revocation of the administrator role from all non-IT user accounts, temporary restrictions on visitors to the site, or in extreme cases a full reset of the site from a backup made before the unauthorized changes.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/web-external/
A virtual hostname looks like a domain name but is actually an alias for a web site’s real address. RU-Camden Information Technology uses them in conjunction with its WordPress multisite management.
If, for instance, an archaeology program set up a site on the multisite for departments, its real web address might be dept.camden.rutgers.edu/archaeology. The virtual hostname assigned to it might be archaeology.camden.rutgers.edu.
The virtual hostname format varies with the multisite installation. The most common formats are:
- dept.camden sites: departmentname.camden.rutgers.edu
- people.camden sites: lastname.rutgers.edu or firstnamelastname.rutgers.edu
For technical reasons related to security certificate management, the hostname must be *.camden.rutgers.edu, not *.rutgers.edu.
Last updated June 5, 2018. Permalink: https://it.camden.rutgers.edu/faqs/web-hostname/
If you have a site on one of RU-Camden Information Technology’s WordPress multisite installations, a hostname is normally set up once you have added content to your web site and are ready to go live. When your technical contact tells WP system administrators the site is ready to launch, their communication includes a confirmation of what virtual hostname the department would prefer to use.
Multisite administrators may recommend an alternative hostname if the preferred one is already in use or if the suggested one isn’t user friendly.
Last updated June 5, 2018. Permalink: https://it.camden.rutgers.edu/faqs/web-hostname-request/
Unless there are exceptional technical circumstances that might prevent the transfer, yes, assuming the virtual hostname is *.camden.rutgers.edu. The WordPress administrators will normally know at the start of the migration that a hostname already exists and will probably discuss this with your technical contact during setup or when the site is ready to launch.
Last updated June 8, 2016. Permalink: https://it.camden.rutgers.edu/faqs/web-hostname-transfer/
RU-Camden Information Technology no longer routinely sets up multiple virtual hostnames (domain names) for a site. Using multiple names for the same web site confuses visitors and may also lead to the major search engines penalizing that site’s ranking in search results.
Registration of new web site domain names in the camden.rutgers.edu sub-domain may require the approval of the Marketing department in addition to RU-Camden Information Technology.
Sites that have undergone domain name changes may keep the old domain name for a time while it redirects visitors to the new domain name. RU-Camden Information Technology does not leave those old domain names and redirects registered indefinitely. Eventually inactive domain names will be de-registered once sufficient time has passed for search engines to update their results.
Last updated December 23, 2022. Permalink: https://it.camden.rutgers.edu/faqs/web-multiple/
FAQs for Wireless
The Wireless category covers RU Wireless and RU Wireless Secure access on the Camden campus. For information on wireless printing, see the Printing category.
If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.
RUWireless is available in all dorms, academic and administrative buildings across the Camden campus. Going to an open area on campus, however, may cause you to loose connectivity. Depending on your device and signal strength, RUWireless may reconnect automatically when you get signal again or you may need to log in again.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/wireless-coverage/
On most devices you just need to open a web browser to visit a site. You should be redirected to the RUWireless login page. If you a guest without a Rutgers NetID, choose “I want guest Internet access” and you will be prompted to accept the terms of service. This will allow access to external sites but access to Rutgers sites and resources will be restricted.
If you have a Rutgers NetID, choose “I have a NetID and password”. This will then guide you through the steps of setting up RUWireless_Secure on your device.
See How Do I Connect on the RUWireless site for details.
Guides for setting up wireless on specific devices or systems are posted on the RUWireless site:
Last updated May 23, 2017. Permalink: https://it.camden.rutgers.edu/faqs/wireless-access/
Guests to Rutgers that do not have a NetID can connect to the RUWireless network. They will receive an landing page where they will choose “I want guest Internet access” and will accept the terms of service. This network will allow access to websites outside of Rutgers but access to many Rutgers sites will be restricted.
If you are on campus in a guest capacity for an event or project and need access to Rutgers resources, you may be eligible for a guest account. To request a guest NetID, please submit a request in the Guest Request System. Your sponsor will then confirm your eligibility and we will process your request. Once processed, you will receive an email with instructions on activating your NetID. You will then be able to use this NetID and password to access the RUWireless_Secure network and Rutgers resources.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/wireless-visitor/
For guests that do not need to access any Rutgers resources, they can connect to the RUWireless network and choose the option “I want guest Internet access” and accept the terms of service. This will allow then access to the network but will limit access access to Rutgers resources.
If a guest needs access to Rutgers resources, they will need to request a guest NetID account in order to set up RUWireless_Secure on their devices. To do this, have your guest submit a request in the Guest Request System. Once approved and processed, they will get an email with instructions on setting their NetID to be used to set up RUWireless_Secure on their devices.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/wireless-event/
Use of RUWireless is governed by the Rutgers Acceptable Use Policy for Computing and Information Technology Resources. In addition, practices related to virus detection and bandwidth allocation have been documented. See the RUWireless Policies page for details.
Last updated November 4, 2018. Permalink: https://it.camden.rutgers.edu/faqs/wireless-policies/
If you notice a slowdown or outage, report it to the Help Desk. To help the staff narrow down the issue, take note of and your device’s wireless MAC address, the date, time, and location where you were affected and whether it’s one-time incident or a recurring issue at a particular time or location.
Last updated July 13, 2017. Permalink: https://it.camden.rutgers.edu/faqs/wireless-outage/