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FAQs for Computer Lab

This category answers questions related to the Rutgers Student Computer Lab. Other computer labs on campus are not public and may not be maintained by OIT-Camden.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Where is the computer lab?

The Rutgers Student Computer Lab is on the main floor of the Paul Robeson Library. An ID card is required for entrance to the library.

What are the rules for the computer lab?

See the Computing Facilities Rules and Regulations for the computer lab rules and guidelines.

What operating systems do the lab computers use?

The majority of the computers in the Rutgers Student Computer Lab run on Windows 10, but the lab also has Linux machines and Macs running OS X. For details, see the Lab Equipment section of the Computer Lab page.

What if I need software that’s not installed?

Because of concerns about security and license management, the computer lab does not generally install software provided by students. If the software is required for a class, the instructor normally provides the software to the Information Technology Help Desk to install on lab computers before the start of class. Check with the instructor about whether the software will be made available through the lab or through an alternative resource.

Students may also check the Camden Apps Server to see if the software they need is available there. In addition, they have the option of seeing if the software is available for download or purchase for their personal computer through the University Software Portal.

I’m faculty. What if I need other software installed in the computer lab?

Faculty members who need specific software to be available on public lab computers or in classrooms for the semester should provide the software to the RU-Camden Information Technology Help Desk at least four weeks before a semester starts. Last-minute requests will not give staff enough lead time to load and test software before the new term starts.

Check with Help Desk to be sure the software will be compatible with current hardware and to discuss any other technical considerations affecting the software’s performance in the lab or classrooms.

Does the computer lab have printers and scanners?

Yes, the Rutgers Student Computer Lab has scanners as well as both black-and-white and color printers.

Where are my files saved on the lab computers?

When you log in to a lab computer, the desktop environment that loads is tied to a server at another location, where a private directory has been allocated to you.  At the time of log in, you will be prompted to mount your home directory.

When you save files on the computer, you are actually saving them on the server, not the lab computer. Because of this, you will need to save all documents to your mounted H:\ Drive. That way you can access them regardless of which lab computer you’re working on. Some users opt to save their files to USB drives so they can carry their work with them.

Is there any way to remotely access a lab computer?

No, but if you just need to access certain software it may be available online through apps.camden.rutgers.edu, which has many of the same programs.

I left my USB drive in the lab. Is there a lost and found?

Yes, at the Help Desk in the computer lab. The lab keeps all found USB drives until the end of the semester. At that point it wipes them and makes them available as spares to lend out.

Another lab user left behind a personal item. Should I leave it alone or turn it in to someone?

Turn it in to the Help Desk in the lab. The lab lost and found holds USB drives until the end of the semester. More valuable objects, such as wallets, may be handed over to the university police lost and found.

The lab computer is running very slowly. What should I do?

Report it to a Help Desk consultant in the lab. They’ll need to know exactly which computer it is. Provide as much detail as possible about the problem you encountered to help them determine if the slowdown is related to hardware, a software package or the internet connection.

I’m an employee. Can I reserve the computer lab for a training event?

The Rutgers Student Computer Lab cannot be reserved for a training event, but there are computer classrooms on campus that can. These include:

  • The Language Lab, Armitage Hall 101
  • Business & Science Building Room 134
  • The North Conference Room in the Campus Center

Information Technology manages the equipment but not the reservations for these facilities. To reserve a room, contact the Events Office at (856) 225-6162 or reserve@camden.ruters.edu.

Are there private study rooms in the computer lab?

No, but there are group study rooms in Paul Robeson Library itself. They are equipped with lab computers, or students may use their laptops in the rooms. For details and instructions for reserving a room, see the Group Study Room Policy on the library’s site.

FAQs for E-Learning

Most online courses at Rutgers-Camden use Sakai, but Rutgers also uses Blackboard, eCollege, Moodle and Canvas. Unless indicated otherwise, this information is for Sakai.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I’m starting an online class. Where do I log in?

It depends which learning management system your instructor is using. Most online classes in Camden are in Sakai, but ask your instructor if you’re not sure. The URLs are:

I’m new faculty. How do I get into the learning management system?

Sakai has become the platform of choice for most faculty in Rutgers-Camden. Go to the Sakai login page and use your NetID to log in. 

The Instructional Design & Technology group on campus can assist with the learning management system. Visit the IDT web site for information.

Who do I contact for eCollege support?

eCollege is a service operated by an outside vendor for online courses offered at Rutgers. Rutgers IT staff do not have administrative access to this system, and support for eCollege is handled directly by the vendor. Call the eCollege Help Desk at (877) 778-8437 or email help@ecollege.rutgers.edu.

FAQs for Email Addresses

This category is an overview of Rutgers email accounts and aliases. For details about ScarletApps and Rutgers Connect setup, see the instructions in those categories.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is my Rutgers email address?

The Rutgers email address for current employees depends on what their department’s legacy email system was. Most Camden employees migrated to Rutgers Connect from the Crab server, and their address follows the format NetID@connect.rutgers.edu.

Some exceptions include:

  • Camden Law: NetID@camlink.rutgers.edu
  • OIT: NetID@oit.rutgers.edu

If you’re not sure if your account is one of the exceptions, contact Help Desk.

The Rutgers email address for students, graduates and retirees follows the format NetID@scarletmail.rutgers.edu. Any employees who have activated ScarletMail in addition to their Rutgers Connect account also have an email address using this format.

In addition to an email address, everyone has one or more email aliases. Any Rutgers email address with your name in it instead of your NetID is an alias. See the question on email aliases to find out more.

Where do I log in to my email on the web?

It depends on your role with the university. Current employees use Rutgers Connect, which they may also access via Microsoft’s Office 365 site. Students, graduates and retirees, as well as employees who have opted to activate ScarletMail as a secondary email account, use the ScarletMail login.

What is an email alias? How do I find out if I have any?

Email aliases look like email addresses, but they’re essentially nicknames for an email account and do not have their own login and mailbox. Everyone with a Rutgers email address has at least one alias.

Students, graduates and retirees with a ScarletMail account have an email alias in the format NetID@rutgers.edu. It delivers to ScarletMail. Employees who have a ScarletMail account in addition to their Rutgers Connect account do not have an email alias for this account.

Current Rutgers employees also have an alias in the format NetID@rutgers.edu, but it delivers to their Rutgers Connect account. Camden employees have a second alias in the format NetID@camden.rutgers.edu, and the Rutgers Connect email system uses this as the sender’s address in messages.

It’s also possible for you to set up a custom alias in the format firstname.lastname@rutgers.edu. See the related question for details.

To see your primary email address and aliases associated with it, go to NetID Managmenent & Service Activation and visit the Manage Email Addresses link.

Can I create a custom email alias?

Yes, but this capability is limited. You can only use the format firstname.lastname@rutgers.edu, and you can’t use a firstname.lastname combination already being used by someone else.

To set up a custom alias, go to NetID Management & Service Activation, choose Manage Email Addresses and log in. Add the alias under the section titled Personalized Email Address. If you try to set up an alias already in use by someone else, you will receive an error message.

How do I forward my Rutgers email to another address?

Email forwarding from within ScarletMail is strongly discouraged and may be officially blocked in the future. Email forwarding from within Rutgers Connect is officially blocked, and there is no authorized way to circumvent that block.

Because Rutgers uses both email services for official university business, permitting forwarding creates security and liability issues.

I don’t think I’m receiving emails. What do I do?

First, check your email’s junk mail folder to see if the messages have been received but are being flagged as spam.

If that’s not the case, go to NetID Management & Service Activation and visit Manage Email Addresses to check the settings for your official Rutgers email address. Make sure the sender is using one of the addresses listed in the Personalized Email Address settings.

Also check the settings for your Delivery Email Account. At least one address in this section should be in the format:

  • NetID@scarletmail.rutgers.edu — for students and retirees
  • NetID@camden.rutgers.edu — for most current employees, though some may have another address such as NetID@oit.rutgers.edu

Rutgers employees who also have ScarletMail accounts may not see it listed in these settings. Their ScarletMail address follows the form of NetID@scarletmail.rutgers.edu and never has an alias.

If you are certain all settings are correct and the sender is using a valid email address, but you are still not receiving email, contact Help Desk.

Can I keep my email address after leaving Rutgers?

Graduating students and retiring employees may keep a ScarletMail account and associated @rutgers.edu email alias. Students and employees who leave Rutgers under any other circumstances typically do not keep their Rutgers email account and address. 

Are there alumni email accounts?

Students who had ScarletMail accounts have the option of keeping those accounts upon graduation. See the related information.

 

Can we get a departmental email account?

Yes, departmental email accounts are available. How it is set up depends on what the department will be using it for. Contact Help Desk to initiate a request. The staff will gather details and help set up the best solution.

Can we get a student organization email account?

Yes, student organization email accounts are available. How it is set up depends on what the organization will be using it for. Contact Help Desk to initiate a request. The staff will gather details and help set up the best solution.

FAQs for Email Lists

This category covers tools Rutgers makes available to create and manage email lists for class notifications and other official university business.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

How does the university create and update mailing lists?

Rutgers uses two mailing list systems:

  1. The Rutgers Automated Mass-mailing System, an automated system that generates lists for departments, campuses, administrative staff, individual classes, etc. RAMS can send only to people who have records in the university database. General information and documentation may be found on the RAMS site.
  2. Mailman, which allows list owners to manually enter list member addresses or individuals to subscribe to one or more lists. This system does not require recipients to be in the university database. Documentation and guidelines are available on the Mailman information page.
Who can use RAMS? How do I get access?

RAMS official mailing lists are intended to be used by the university to communicate official university business to targeted student and employee populations. They are not intended to be a conduit for advertising, commercial solicitations, event promotion or personal business.

Each major group on campus (Admissions, Financial Aid, Chancellor’s Office, etc.) has designated staff who can send email to specific RAMS lists from his or her account. There are also staff designated as moderators who can access other list controls in RAMS.

A faculty member listed in the class schedule as the instructor for a particular class may control a RAMS list for that class. See the related question for details.

Who can use Mailman? How do I get access?

Rutgers University employees and students, or those officially working for or with members of Rutgers, may use Mailman for university business. A valid NetID is required. Individuals and groups outside of the university may subscribe to lists maintained at Rutgers, but they cannot set up mailing lists.

Refer to the Mailman policy page for details.

Log in to Mailman to set up a new list. Once it has been created, the system will send a confirmation message to the list administrator containing instructions on how to maintain and modify the list. See the online documentation.

How can I create a mailing list for the courses I teach?

RAMS has a tool to create class mailing lists based on your roster privileges. Go to the RAMS site, click the Class List Creator link and log in. The tool will prompt you first to select a year and term and then to select the sections to be added to the list.

The mailing list address will be Course-List-Name@RAMS.rutgers.edu, where Course-List-Name is the name you have chosen for the course in question. As students add or drop the course, RAMS will update the list automatically.

How do I find what Mailman lists I can subscribe to?

A list of public Mailman mailing lists is posted online. Instructions for subscribing and unsubscribing are available from each mailing list detail page.

How can I check if I’m subscribed to a Mailman list?

Go to My Subscribed Lists and use your NetID to log in. The system will tell you if you are subscribed to any lists. The process may take a couple of minutes.

I sent a message out to a mailing list, but it hasn’t been delivered. What happened?

Some lists are set to use moderation, which will hold messages in an approval queue until someone with moderator privileges releases it.

In addition, very large mailing lists can degrade the performance of campus mail systems during business hours. For this reason, messages sent to large lists are normally held in a deferred queue that only dispatches messages during off-peak hours, normally between 5 pm and 5 am.

If only some members of a Mailman list did not receive the message, then you should confirm their email addresses. If it’s a RAMS list, then the individuals who didn’t receive a message should go to NetID Management to ensure their official email address is correct.

RAMS lists are also affected by changes in a person’s status at the university, so students who are not on the class roster won’t automatically appear on a class mailing list. New employees whose campus or department designations are not set will not receive messages sent to those lists.

FAQs for Enhanced Classrooms

Support for enhanced classrooms is divided between OIT-Camden and RCIT. The information here applies primarily to classrooms supported by OIT-Camden.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Enhanced classroom equipment isn’t working. Who do I report it to?

For FAS classrooms, email Help Desk at help@camden.rutgers.edu or call (856) 225-6274.

For Law School classrooms, email support@camden.rutgers.edu or call (856) 225-2343.

Do you offer training for using the classroom equipment?

Training is available by appointment, please send email to help@camden.rutgers.edu

Do I need to register my laptop with OIT to use it in a classroom?

No. Registration of a laptop to be used in a classroom is not necessary. You should use Rutgers wireless. See the Wireless FAQ for details.

How can I get software installed on a classroom instructor PC?

Faculty members can request the installation of software before the start of a term. See the procedure for installation requests in the Computer Lab FAQ.

Where can I obtain a wireless microphone to use in a classroom?

Science Lecture Hall: See the secretary on the first floor.

Fine Arts 110 and North Conference Room: The microphone is stored in the podium.

Penn 401 and Walt Whitman Center: The microphone is located in a drawer inside of the AV rack.

All other rooms are not equipped to support a wireless microphone.

Are remotes available for the VCR/DVD players in the classrooms?

Yes, you have to request it by sending email to help@camden.rutgers.edu.

You can borrow it for one class or the entire semester.

What should I do if the device I am using via the smart panel is producing sound but no video?

You should first try switching to another device and back to the one you are using. For example, if you are trying to use the Instructor computer and no video is coming up, try switching to Personal Laptop and back to see if that works. If that doesn’t work, try powering down the projector and turning it back on. Sometimes, the projectors go into sleep mode, and they don’t wake up when prompted. When you power down the projector, make sure you wait 2-3 minutes before turning it back on.

Why is the screen on my HP laptop not displaying on the projector?

Sometimes the laptop needs to be put in a different display mode. To do this on your HP laptop, press the Fn-F4 key combination either once or twice, depending on whether you want the screen displayed only through the projector, or on the laptop as well.

Why is the screen on my Toshiba laptop not displaying on the projector?

Sometimes the laptop needs to be put in a different display mode. To do this on your Toshiba laptop, press the Fn-F5 key combination either once or twice, depending on whether you want the screen displayed only through the projector, or on the laptop as well.

Why is the screen on my powerbook not being projected?

Before using a powerbook in one of the smart classrooms, you may need to rescan the displays so it can be used. To do this, you should connect the powerbook to the VGA cord on the smart panel. Next, you should go into Displays in System Properties, or if the display icon is in the menu bar, you can click on that. Finally, you should choose rescan. When the computer is done, you should be able to use the F5 or F7 key to switch display modes (laptop only, laptop and projector, or projector only).

FAQs for Exam Scanner

The exam scanner is located in the Rutgers Student Computer Lab. Faculty members may reserve the scanner for grading.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

When is the exam scanner available?

The exam scanner is available any time the Rutgers Student Computer Lab is open and has not been reserved by someone else. RU-Camden Information Technology recommends reserving the scanner as soon as possible for use during final exam periods. See the reservation instructions.

How do I reserve the exam scanner?

First, check the scanner reservation calendar for availability. If your desired time is available, then send a reservation request to scanner-reserve-people@camden.rutgers.edu. You will receive confirmation of your reservation via email.

Do you offer training for the exam scanner?

Yes, RU-Camden Information Technology will provide one-on-one training to use the exam scanner. Training needs to be completed ahead of the time you reserve to use the scanner. Contact the Help Desk or email scanner-reserve-people@camden.rutgers.edu to schedule training.

Can OIT-Camden run the exam scanner for me?

No, but you arrange for a teaching or administrative assistant to use it on your behalf. It is your responsibility, however, to make sure they have been trained to use the exam scanner.

FAQs for General Help

This category covers general questions such as support requests for personal and departmental offices. RCIT, not OIT-Camden, handles the majority of support requests for office equipment.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I need my new computer set up in my office. What do I do?

Email support@camden.rutgers.edu or call (856) 225-2343 to request assistance.

I’m having problems with my office telephone. Who can fix it?

Email support@camden.rutgers.edu or call (856) 225-2343 for assistance with an office phone.

Can you help me with my operating system question?

The level of help Information Technology staff can provide will depend on the system version and the complexity of the question. General questions related to operating systems used in the Rutgers Student Computer Lab or covered by the Camden Educational Series topics are most likely to be answered quickly.

For more complex issues, the best way to obtain an answer is to email Help Desk with the question. The email address reaches most of the RU-Camden Information Technology staff, increasing the chance of reaching someone proficient in the operating system.

You can also check support and documentation sites for the operating system.

Can you help me with my software question?

The level of help Information Technology staff can provide will depend on the software package and the complexity of the question. General questions related to software used in the Rutgers Student Computer Lab or covered by the Camden Educational Series are most likely to be answered quickly.

For less commonly-used software or more complex issues, the best way to obtain an answer is to email Help Desk with the question. The email address reaches most of the RU-Camden Information Technology staff, increasing the chance of reaching someone proficient in the software.

You can also check the support, documentation and training sites for the software.

Do you provide support for issues with iOS devices?

Support is limited to assisting users with setup of Rutgers email and other mobile-friendly university services on their iPhone or iPad. For general support, visit Apple’s support sites:

Do you provide support for issues with Android devices?

Support is limited to assisting users with setup of Rutgers email and other mobile-friendly university services. For general support, visit Android OS Help.

FAQs for Linux

Students in the sciences may work with the command line. These questions are intended to serve as a starting point rather than a central resource.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I need to brush up on Linux. Where can I start?

Self-starters may want to try LinuxCommand.org. Another useful resource is the edX site, which offers self-paced courses in partnership with LinuxFoundationX.

Where can I find a list of Linux commands?

There are many great sites listing Linux commands. Use the button below to search Google for them.

Is there a “help” command in Linux?

The Linux command line doesn’t have a searchable help feature. The man command in Linux brings up a manual page for a command, but to use it you need to already know which command you want to look up.

An explanation of man pages is available at Data Expedition Inc.

FAQs for NetID

This category covers the what and why of NetID. It often overlaps with questions about email accounts and wireless access. See those categories for access to those services.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is a NetID and why do I need one?

A NetID is a unique identifier assigned to each new Rutgers student and employee. Usually it consists of a person’s initials and a number, such as jqs23.

The NetID and corresponding password are used to access nearly every secure system and technology at the university, including email, learning management systems, library resources, wireless internet and computers in labs.

In addition to this ID and the password, a person is assigned one or more roles at the university, such as student, employee or guest. These roles help determine which systems you can access by default.

What is my NetID?

You can obtain your NetID by clicking on “NetID Lookup” tool. Input your first name, last name, DOB and last 4 digits of your SSN

Why do I need to activate my NetID?

In order to access many of the electronic services available to you at Rutgers, you need to activate your Rutgers NetID.

How do I activate my NetID?

Go to the NetID Activation page and verify your identity to proceed. The system will prompt you through the activation process, which will include setting a password and security questions. Once your NetID is activated, it can take up to an hour for most services to become available.

What if I forgot my password?

If you’ve forgotten your NetID password but know the answers to your security questions, you can use the Forgotten Password form to reset your password. Leave the activation key field blank. You will be prompted to answer the security questions, and if you answer them correctly you be able to reset your password.

If you don’t know the answers to your security questions, visit Help Desk on the main floor of Paul Robeson Library during normal operating hours so a staff member can verify your identity and provide an activation key to use with the Forgotten Password form. You will need to use the activation key within 48 hours of the time it was issued to you.

Not all staff members are authorized to generate an activation key; if someone is not immediately available, the staff on duty will verify your identity and ask for contact information so Help Desk can you with a key within one business day.

NetID users who are off campus may fax (856) 225-6436 or email netid-requests@camden.rutgers.edu requesting a password change. The fax or email must include your full name, NetID, a copy of your Rutgers ID and a phone number and time when staff can reach you. Staff will verify your identity and call you to provide an activation key and instructions.

 

Can you email me my password?

No. NetID security is set up so that nobody, even OIT staff, is able to view anyone’s password but their own. Follow the instructions for resetting a password if you have forgotten it.

What if I forget my security questions?

If you know your password, log in to Security Question Management to update your answers or change your questions. People who have forgotten both their security questions and password should follow the instructions for resetting a forgotten password.

What if I can’t log in after I change my password?

First, try your NetID and new password on one or two other Rutgers systems you have access to. If you can log in to those systems, the problem may not be related to the password change.

If you can’t access any system, you can try changing your password again. Contact Help Desk if you tried these steps and continue to have access problems.

How do I change my password?

You can change your current NetID password by clicking on “Manage NetID Password“. You will need to login with your current password.

What happens to my NetID after I leave Rutgers?

Your NetID stays in the Rutgers system. However, your access to resources and services depends on whether your status is active and your role with the university. If you are no longer in an active role, your login to most systems will no longer work.

Do I need to renew my NetID?

As long as you are an active student or employee at Rutgers, you do not need to renew your NetID, but you do need to change your password at least once a year.

If have a guest NetID account, you will receive an annual reminder to take steps to ensure it remains open. This notice is emailed out two weeks in advance of the date when the account will be closed.

What if I need access to a system and don’t have a NetID?

It depends on your situation. If you are on campus in a guest capacity for an event or project, you may be eligible for a guest account. Check with the event coordinator or your host on campus to see if they have already set up guest access. If not and it’s appropriate that you have access, they may request a temporary account.

What is NetID+?

NetID+ is NetID access with two-factor authentication, which provides an extra layer of security to prevent NetID accounts from being hacked.

For a description and other details, see the NetID+ FAQs.

What is ScarletApps mobile password and how can I change it?

If you have established any of the ScarletApps services and wish to use a method other than the web interface (such as a desktop email program or mobile device), you must set a separate password that you can use in your email program. It can be changed or set by going to ‘Manage ScarletApps Mobile Password’.

FAQs for Printing

Public printers are located in the Rutgers Student Computer Lab and other locations on the Camden campus. This category explains how to use them and report problems.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I hear we have to pay for printing. How does that work?

On Jan. 1 and July 1 of each year, Rutgers allocates $30 for printing to every person with a NetID. After a person sends a document to a public printer on campus from a computer lab or via RUWireless printing, they swipe their Rutgers ID card at a print release station adjacent to the printer. The release station is a compact computer with a touch screen monitor and a card reader.

Once they swipe their ID card, their pending print jobs will appear on the screen, and they can choose which jobs to print or delete. The cost of printing is debited from their balance.

Color printing is 25 cents per sheet. Black-and-white printing is 4 cents per sheet. If a person’s print balance is depleted before the university replenishes the funds, the printing system will debit the person’s RUExpress account.

A person can monitor their print balance via printing.rutgers.edu. Visit the RUExpress site to add funds or visit Student Accounting to make a cash payment.

How do I print if I forgot my RU Connect ID card?

If you do not have your RU Connect ID card, you can visit the OIT Help Desk in the Paul Robeson Library for assistance with printing your documents. If you have printed to a printer outside of the Paul Robeson Library, please call the help desk at 856-225-6274 and a consultant may be able to assist you in releasing your jobs.

How does wireless printing work?

RUWireless users who have the necessary printing software installed may print to a lab printer and then pick up the printed document there. As with standard printing, you will need to swipe your Rutgers ID card at the print release station. There are limitations to this service:

  1. Wireless printing is available only in general-access computing labs operated by OIT. Departmental labs do not support this feature.
  2. Only Windows and Macintosh are currently supported. Mobile devices are not.
  3. Guests cannot print via RUWireless.

Software and instructions are available at the links below:

Are printers available in locations other than the lab?

Yes. See the list of Computer & Print Stations for locations.

What if a printer runs out of paper or toner?

Please notify the OIT Help Desk in the Paul Robeson Library. If you’re using an OIT printer located in another building, please call the Help Desk at 856-225-6274 with the location of the printer.

Can I print on custom paper, such as resume paper or labels?

No, OIT does not allow for any paper, other than the provided, to be used in the OIT printers. If you need to print on resume paper, please visit the Career Center on the Lower Level of the Campus Center for assistance.

FAQs for Remote Server Acccess

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is SSH?

SSH stands for Secure Socket Shell. It’s a network protocol that allows users access to a remote computer. At Rutgers, the remote computer is usually a Linux server. Once a person logs in via SSH, working on it is like working on the command line on a Linux or Mac terminal at home.

Unlike working on one’s own computer, though, access to a Rutgers server is limited for most users. The ability to run commands and manage files is often restricted to a directory that bears the person’s user name. Only the server’s administrators have unlimited access to the entire server.

What is SFTP? Is it like FTP?

FTP stands for File Transfer Protocol and SFTP is short for Secure File Transfer Protocol. Both are internet protocols that allow users to manage files stored on a server. Common actions include uploading and downloading files; creating folders (usually referred to on servers as subdirectories); and renaming and deleting files and folders.

SFTP, unlike FTP, uses an encrypted server connection. Rutgers servers that support remote file management use SFTP rather than FTP for security reasons.

How do I connect to a Rutgers server with SSH or SFTP?

If you are using the command-line versions of SSH or SFTP, connect to a Rutgers server that supports remote SSH/SFTP access by using these forms of each command:

  • ssh netid@servername.rutgers.edu
  • sftp netid@servername.rutgers.edu

… replacing “netid” with your own NetID and “servername” with the name of the server you’re trying to access. When you run one of these commands successfully, you will then be prompted for your password.

If you are using an SSH or SFTP program with a graphical user interface, you will normally see four fields you need to fill out in order to connect:

  1. Host: servername.rutgers.edu
  2. Username: your NetID
  3. Password: your NetID password
  4. Port: 22

Some programs may not have a field for port, or the field may be hidden under advanced settings.

The first time you connect to a Rutgers server with SSH or SFTP, the program you’re using to connect with will probably prompt you to store some security key information about the server. If that happens, click OK. During subsequent connections that saved information will be checked against the current security key on the Rutgers server.

What SFTP program do you recommend?

The recommended programs are currently FileZilla for Windows and Linux and Cyberduck for Mac OSX. A version of FileZilla is available for Mac OSX, but many of the downloads available online contain malware. If you download FileZilla, use a trusted site such as SourceForge.

Can I use the Linux or Mac command line to SSH and SFTP?

Yes, both Linux and Mac OSX both have built-in SSH and SFTP commands that are available through the Terminal application. Learn more about these commands in either operating system by running Terminal and typing man ssh or man sftp.

Are there command-line SSH and SFTP programs I can use on Windows?

Microsoft is currently working with OpenSSH to integrate support for the SSH and SFTP command-line software into Windows 10. While it isn’t yet an official part of Windows, the current version of OpenSSH is available for Windows.

We also recommend PuTTY as a Windows SSH client.

FAQs for ResNet

ResNet is the name for wired network in the residence halls. See the Wireless category for additional information about internet connections.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

I’m in a dorm. How do I connect my computer to the internet?

To use the wired connection on your personal computer, plug one end of your Ethernet cable into the Ethernet port on your computer. Plug the other end into the Ethernet jack in the wall of your dorm room. The jack is usually black and labeled with a number and the letter D.

Then go to resnet.rutgers.edu to check your device configuration or download the installer. For more about how this works, see Getting Connected on the ResNet site. If your computer connects to RUWireless Secure without problems, then it is already configured to work with ResNet.

While most current personal computers with wired connections support 802.1x authentication and should connect without problems, other devices do not. These include game consoles and streaming media players. You will need to contact Help Desk for assistance to connect them. Read the rest of the ResNet FAQ for details.

Can I have more than one wired connection in my room?

Having multiple wired connections is possible, but you will not be able to set it up on your own. Contact Help Desk for assistance.

If I change dorm rooms, will my connection automatically update?

All you should need to do is unplug it from the jack in your old room and plug it into a jack in the new one. See the connection instructions for details. If you try this and it doesn’t work, there’s a possibility that there’s an issue with a port. Contact Help Desk for assistance.

Can I set up a wireless router in my dorm room?

Personal wireless routers are not supported in the residence halls. If you have more than one device with Ethernet capability and need multiple wired connections, contact Help Desk for assistance.

How do I set up my wireless printer on ResNet?

Wireless capabilities of personal printers are not supported. If you bring a personal printer, you will need to connect with a cable in order to print.

How do I connect my console gaming system to the dorm internet?

If you have a gaming console or other wired device such as a streaming media player that doesn’t support 802.1x authentication, it must be registered manually. The list includes Roku and Nintendo models, PlayStation 3, PlayStation 4, Wii, WiiU, Xbox 360, Xbox One, Google Chromecast and many personal printers.

To register a device on the network, first find the device’s MAC address, then provide this information to Help Desk so the staff can complete the process. See How Do I Find My MAC Address? on the ResNet site for details.

How do I report a ResNet slowdown or outage?

If you notice a slowdown or outage, report it to the Help Desk. It’s helpful to provide details such as when and where you noticed the slowdown and whether it’s a single incident or a recurring issue.

The term ended but I’m staying on. Will my dorm connection still work?

As long your computer or device supports NetID authentication and you have a valid role with the university, both ResNet and RUWireless will continue to work. If you change dorm rooms, though, you will need to follow the procedure for updating your ResNet connection.

FAQs for Rutgers Connect

Rutgers Connect is the cloud-based email and applications for current employees. See Email Addresses for general information on addresses, aliases, forwarding and special accounts.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What Is Rutgers Connect?

Rutgers Connect is the name that Rutgers has given to its version of Microsoft’s cloud-based Office 365 suite of applications. It includes mail services, enterprise calendaring, web-based Microsoft Office applications, OneDrive file storage and more.

How much mailbox space do I have in Rutgers Connect?

Users have 50 gigabytes of space specifically for the mailbox. After 49.5 gigabytes is used up, the system warns a user they will be unable to send mail from their account.

To check available mailbox space in Rutgers Connect, log in and look for the settings icon (a gear) in the top-right corner of the screen. Under My app settings click on Mail. A new sidebar will appear; under the General tab, look at the screen for My account.

The mailbox is only part of the one terabyte total space allocated to each user. The storage limits are set by Microsoft for its cloud services.

Can I set up my Rutgers Connect account on an email program?

Yes. However, Rutgers Connect is optimized for web-based access. Information about using an email program with Connect is available in the Rutgers Connect Documentation.

How do I set up my Rutgers Connect account on my phone?

Information about setting up Rutgers Connect on mobile devices may be found in the Rutgers Connect Documentation for Rutgers Connect.

FAQs for Rutgers Online Directory

The Rutgers Online Directory is a people search associated with the university's search engine. Students and employees may update their personal information in the directory.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

How do I look up an email address for someone at Rutgers?

Employee email addresses are publicly searchable via the Rutgers People Search

Students have the option to hide their contact information from this directory search. Faculty members may find their students’ official Rutgers email addresses in the online course roster.

How do I update my Rutgers directory entry?

A single site, Personal Contact Information, may be used to access not only student and employee information that appears in the Rutgers Online Directory but also contact information in their private student or employee records. This includes the email address and personal web site URL displayed in the directory and home and emergency contact information in personal records.

In addition, students can manage the options for how much personal information they wish to display in the Rutgers Online Directory.

Why can’t I update my office contact information in the Rutgers Directory?

The person in charge of your payroll transactions must make your office changes. Usually this is a department’s administrative assistant. If this person is unable to change it for you or you don’t know who to talk to, call the Employee Self Service Help Desk directly at (848) 932-3020, Option 6 for assistance.

FAQs for ScarletApps

ScarletApps is the cloud-based email and applications for students, graduates and retirees. See Email Addresses for general information on email addresses and aliases.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is ScarletMail?

ScarletMail is the name that Rutgers has given to its version of Google’s Apps for Education cloud-based mail service. It’s part of Google’s larger Apps for Education cloud-based suite of services that Rutgers collectively refers to as ScarletApps. A list of apps available along with ScarletMail is online.

How much mailbox space do I have in ScarletMail?

As of June 2016, ScarletMail offers unlimited space for the mailbox and document storage.

Can I set up my ScarletMail account on an email program?

Yes. However, ScarletMail is optimized for web-based access. Information about using an email program is available in the ScarletMail FAQ.

How do I set up my ScarletMail account on my phone?

Information about setting up email on mobile devices may be found in the ScarletMail FAQ.

In ScarletMail, how do I change the way my name appears in the From line?

Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.

To change your display name, click “Edit Info” and enter the name you want to use in the empty text field. Make sure the radio button next to the new name is active, then save the change.

In ScarletMail, how do I change the email address that appears in the From line?

Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.

To change the address, click “Add another email address you own” and add a valid email address. You can also add an associated screen name. Make sure “Treat as an alias” is checked, then save the changes.

If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.

If the address or alias you enter does not exist or is misspelled, you will not receive replies.

In ScarletMail, how do I change the email address that appears in the Reply-To line?

Go to the gear icon near the top-right corner of your inbox, choose Settings from the dropdown menu and then go to “Accounts”. To change your Reply-To address, click “Edit Info”, then click “Specify a different reply-to address” and enter a valid email address or alias. Then save the change.

If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.

If the address or alias you enter does not exist or is misspelled, you will not receive replies.

Does ScarletMail have spam filtering? How does it work?

ScarletMail uses the same spam filtering as non-rutgers Gmail accounts. Messages flagged as spam will be automatically be placed in the Spam folder in your inbox.

Users have additional built-in controls that let them block a sender or report a message as spam or a phishing attempt. To access these controls, click on the down arrow next to the message’s reply button.

I’m an employee. Can I have a ScarletMail account?

Yes, but it will be in addition to, rather than instead of, your Rutgers Connect account, which will remain your primary email account and the one associated with any email aliases you have. You will not be able to set up mail forwarding from one account to the other.

To activate ScarletMail, go to NetID Management & Service Activation and visit Service Activation. ScarletApps should be one of the choices listed; check it and click Activate Services.

FAQs for Security

IT security concerns may include malware, spam, phishing attempts, identity theft and general computer security. This category touches on common questions.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Does the university recommend any antivirus software?

Rutgers Antivirus Delivery Service is a free antivirus and anti-spyware service available to all current students and employees. It is supported on several different versions of Windows and Mac OS X. To find out more and download the software, visit the RADS site.

Besides using antivirus software, what else can I do to make my computer secure?

For a list of recommendations, see the article Best Practices for a Secure Computer at RUSecure, the Information Protection and Security site. The list includes using a password-protected screensaver, creating complex passwords for accounts, encrypting sensitive data and keeping your computer’s software up to date.

Can you help me check if my computer is infected?

Yes. If your PC has slowed down, displays warning messages or behaves in unexpected ways, the cause may be a virus or other malware. Visit Help Desk for assistance and a free consultation on cleaning up your machine.

I think my identity may have been stolen. Can Rutgers help?

University students, employees who are employed for at least 50% time and their household members, have free access to the Identity Theft Assistance program powered by Identity Theft 911®. A fraud specialist will provide one-on-one guidance through the resolution process. For details, visit the Identity Theft Assistance page.

Can you recommend a password generator?

Many excellent password generators are available online. One is the Secure Password Generator, which allows you to choose the types of characters which may be included in the password.

A second resource is Correct Horse Battery Staple. Web security specialists have recommended this generator as a useful method for building a password that is both very strong and fairly easy to remember.

How can I recognize a phishing attempt?

Sometimes it’s difficult to tell when a message is truly from one of the many IT support groups at Rutgers and when it’s a phishing attempt. There are two quick ways to spot a fake. Valid messages:

  • will come from an individual, not a group with a generic name such as “Help Desk,” “Account Service” or “the IT Management Team”
  • will never ask you to log in with your NetID and password through a non-Rutgers site such as Google Docs or Formlogix

When in doubt, forward it to Help Desk at help@camden.rutgers.edu for advice. RU-Camden Information Technology maintains a Phishing Line listing messages that have been identified as phishing.

FAQs for Web Sites

Web site management and support at Rutgers is not centralized, and OIT-Camden web support is primarily for WordPress sites. This category covers the most basic questions for the Camden campus.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Our department needs a web site. Where do we start?

Web hosting and support is currently provided by two groups: WordPress development, which offers hosting and varying levels of support for WP sites; and Drupal development, which hosts and supports Drupal sites. Which system a department ends up using is often determined by its function.

For information, email help@camden.rutgers.edu about WordPress or support@camden.rutgers.edu about Drupal.

I’m an employee. How do I set up a personal web site?

Permanent full-time Rutgers-Camden employees are eligible for a personal WordPress site on people.camden. These sites are ideal for CVs, courses, research, publications, image galleries and blog posts.

This is a managed hosting environment in which a customizable Rutgers-branded theme is used and a standard set of features is available. Most settings, as well as software updates and technical maintenance, are managed by Information Technology web staff so employees can focus on their content.

To request a site, email help@camden.rutgers.edu. Requestors will usually be referred to a technical liaison (known as a Ninja) who provides training, guides the setup and site launch process and serves as the first line of support and troubleshooting.

Rutgers employees with a ScarletMail account may also make use of the Google Sites feature available with that account. Information Technology web staff does not support Google Sites, but help is available through the Google Sites Help Center.

I’m a student. How do I set up a personal web site?

Students may set up a site using Google Sites, one of the apps available with a student’s ScarletMail account, and a student may keep it along with their email account after graduation. Information Technology web staff does not support Google Sites, but help is available through the Google Sites Help Center.

Students who want blog space for course work may also look into using WordPress.com, which offers a free basic package. Rutgers does not provide tech support for WordPress.com or any other externally-hosted personal web sites.

Can we get a student organization web site?

Student organizations are strongly encouraged to set up a site on RULinked because the features most organizations need are already built in, including social media integration, rosters, calendars, news posts, galleries and a document center.

Requests for an organizational site on RULinked are handled by the  Student Activities Office in the Campus Center. Contact Patrick Wallace at (856) 225-6163 or pwallace@camden.rutgers.edu.

If the organization has an unusual need not suited to RULinked, Patrick Wallace will also review and approve the request and forward it to Information Technology.

Do you host web sites for non-Rutgers organizations?

Generally, no. In cases when a Rutgers-Camden employee is coordinating an official university partnership or project with other organizations, hosting may be available for a WordPress site. Email help@camden.rutgers.edu to inquire.

Support for these sites is limited to running WP core and plugin updates and performing maintenance and troubleshooting for the server itself. The organization is expected to provide its own web design and development services, training and hands-on support. RU-Camden Information Technology staff does offer technical information and advice to the coordinating employee or third-party developer for the project when needed.

The requirements for these sites are minimal. Information Technology will require the use of security plugins and may need to restrict a feature if it compromises security or impacts server performance. It can recommend plugins or themes used on sites it supports directly, but using these is not required. If an advanced web feature will be needed, the developer can avoid potential problems by communicating in advance with the server administrator.

What is a virtual hostname?

A virtual hostname looks like a domain name but is actually an alias for a web site’s real address. RU-Camden Information Technology uses them in conjunction with its WordPress multisite management.

If, for instance, an archaeology program set up a site on the multisite for departments, its real web address might be dept.camden.rutgers.edu/archaeology. The virtual hostname assigned to it might be archaeology.camden.rutgers.edu.

The virtual hostname format varies with the multisite installation. The most common formats are:

  • dept.camden sites: departmentname.camden.rutgers.edu
  • people.camden sites: lastname.rutgers.edu or firstnamelastname.rutgers.edu

For technical reasons related to security certificate management, the hostname must be *.camden.rutgers.edu, not *.rutgers.edu.

How do I request a virtual hostname?

If you have a site on one of RU-Camden Information Technology’s WordPress multisite installations, a hostname is normally set up once you have added content to your web site and are ready to go live. When your technical contact tells WP system administrators the site is ready to launch, their communication includes a confirmation of what virtual hostname the department would prefer to use.

Multisite administrators may recommend an alternative hostname if the preferred one is already in use or if the suggested one isn’t user friendly.

I’m migrating into WordPress. Can my virtual hostname transfer, too?

Unless there are exceptional technical circumstances that might prevent the transfer, yes, assuming the virtual hostname is *.camden.rutgers.edu. The WordPress administrators will normally know at the start of the migration that a hostname already exists and will probably discuss this with your technical contact during setup or when the site is ready to launch.

Can you set up more than one virtual hostname for my site?

RU-Camden Information Technology no longer routinely sets up multiple virtual hostnames for a site because using multiple identities for the same web site confuses visitors. Major search engines have also changed their ranking methods in recent years to penalize what they perceive as duplicate sites, so having multiple hostnames may hurt a site’s performance in search engines.

Over the years some older web sites have accrued multiple virtual hostnames through system migrations and departmental name changes. RU-Camden Information Technology staff watches for links to older hostnames and updates them so the legacy hostnames may eventually be phased out over a period of years.

FAQs for Wireless

The Wireless category covers RU Wireless and RU Wireless Secure access on the Camden campus. For information on wireless printing, see the Printing category.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Where are the wireless coverage areas on the Camden campus?

RUWireless is available in all dorms, academic and administrative buildings across the Camden campus. Going to an open area on campus, however, may cause you to loose connectivity. Depending on your device and signal strength, RUWireless may reconnect automatically when you get signal again or you may need to log in again.

How do I access Rutgers wireless?

On most devices you just need to open a web browser to visit a site. You should be redirected to the RUWireless login page. If you a guest without a Rutgers NetID, choose “I want guest Internet access” and you will be prompted to accept the terms of service. This will allow access to external sites but access to Rutgers sites and resources will be restricted.

If you have a Rutgers NetID, choose “I have a NetID and password”. This will then guide you through the steps of setting up RUWireless_Secure on your device.

See How Do I Connect on the RUWireless site for details.

Guides for setting up wireless on specific devices or systems are posted on the RUWireless site:

What if I’m a visitor and don’t have a NetID?

Guests to Rutgers that do not have a NetID can connect to the RUWireless network. They will receive an landing page where they will choose “I want guest Internet access” and will accept the terms of service. This network will allow access to websites outside of Rutgers but access to many Rutgers sites will be restricted.

If you are on campus in a guest capacity for an event or project and need access to Rutgers resources, you may be eligible for a guest account. To request a guest NetID, please submit a request in the Guest Request System. Your sponsor will then confirm your eligibility and we will process your request. Once processed, you will receive an email with instructions on activating your NetID. You will then be able to use this NetID and password to access the RUWireless_Secure network and Rutgers resources.

I’m an employee. How do I arrange guest wireless access for an event I’m organizing?

For guests that do not need to access any Rutgers resources, they can connect to the RUWireless network and choose the option “I want guest Internet access” and accept the terms of service. This will allow then access to the network but will limit access access to Rutgers resources.

If a guest needs access to Rutgers resources, they will need to request a guest NetID account in order to set up RUWireless_Secure on their devices. To do this, have your guest submit a request in the Guest Request System. Once approved and processed, they will get an email with instructions on setting their NetID to be used to set up RUWireless_Secure on their devices.

Are there any guidelines or restrictions for using RUWireless?

Use of RUWireless is governed by the Rutgers Acceptable Use Policy for Computing and Information Technology Resources. In addition, practices related to virus detection and bandwidth allocation have been documented. See the RUWireless Policies page for details.

How do I report a wireless slowdown or outage?

If you notice a slowdown or outage, report it to the Help Desk. To help the staff narrow down the issue, take note of and your device’s wireless MAC address, the date, time, and location where you were affected and whether it’s one-time incident or a recurring issue at a particular time or location.