If you've forgotten your NetID password but know the answers to your security questions, you can use the Forgotten Password form to reset your password. Leave the activation key field blank. You will be prompted to answer the security questions, and if you answer them correctly you be able to reset your password.
If you don't know the answers to your security questions, visit Help Desk on the main floor of Paul Robeson Library during normal operating hours so a staff member can verify your identity and provide an activation key to use with the Forgotten Password form. You will need to use the activation key within 48 hours of the time it was issued to you.
Not all staff members are authorized to generate an activation key; if someone is not immediately available, the staff on duty will verify your identity and ask for contact information so Help Desk can you with a key within one business day.
NetID users who are off campus may fax (856) 225-6436 or email email@example.com requesting a password change. The fax or email must include your full name, NetID, a copy of your Rutgers ID and a phone number and time when staff can reach you. Staff will verify your identity and call you to provide an activation key and instructions.
Last updated November 27, 2017
If your question isn’t answered or you still need help, email firstname.lastname@example.org or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab on the main floor of Robeson Library. Staff members are available during regular operating hours.← What if I forgot my password?