Position Details

Type: Computer Lab Help Desk consultants

Hiring Period: Applications will be accepted March 4, 2022 through March 31, 2022.

Job Starts: May 2, 2022

Job Ends: December 23, 2022

Description

Primary duties include:

  • Serving as first point of contact for faculty, staff and students seeking assistance with computer-related problems in person,  and over the phone
  • Practicing appropriate phone and email etiquette
  • Creating Help Desk tickets or relaying messages to full-time staff after gathering specific details and performing any standard basic troubleshooting procedures
  • Helping customers activate their NetID and services
  • Assisting with password changes
  • Monitoring printer paper and toner levels in the computer lab and refilling as needed
  • Maintaining the appearance and cleanliness of the lab
  • Assisting full-time staff with special projects or tasks when needed
  • Enforcing appropriate usage of lab, software and other computing resources according to Rutgers and OIT policies, particularly the Acceptable Use Policy for Computing and IT Resources

Requirements

Any major is considered for employment as long as the applicant possesses basic computer skills. Good communication skills, a positive attitude and a willingness to learn are required. All applicants must be willing and able to learn the basic operation of all lab hardware and of the most widely-used lab software as well as standard web-based applications such as NetID activation, password reset, myRutgers portal, etc.

There are mandatory training sessions in mid-May and late August.