ScarletApps

FAQs for ScarletApps

ScarletApps is the cloud-based email and applications for students, graduates and retirees. See Email Addresses for general information on email addresses and aliases.

If your question isn't answered or you still need help, email help@camden.rutgers.edu or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

What is ScarletMail?

ScarletMail is the name that Rutgers has given to its version of Google’s Apps for Education cloud-based mail service. It’s part of Google’s larger Apps for Education cloud-based suite of services that Rutgers collectively refers to as ScarletApps. A list of apps available along with ScarletMail is online.

How much mailbox space do I have in ScarletMail?

As of June 2016, ScarletMail offers unlimited space for the mailbox and document storage.

Can I set up my ScarletMail account on an email program?

Yes. However, ScarletMail is optimized for web-based access. Information about using an email program is available in the ScarletMail FAQ.

How do I set up my ScarletMail account on my phone?

Information about setting up email on mobile devices may be found in the ScarletMail FAQ.

In ScarletMail, how do I change the way my name appears in the From line?

Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.

To change your display name, click “Edit Info” and enter the name you want to use in the empty text field. Make sure the radio button next to the new name is active, then save the change.

In ScarletMail, how do I change the email address that appears in the From line?

Go to the gear icon near the top-right corner of the inbox, choose Settings from the dropdown menu and then go to “Accounts”.

To change the address, click “Add another email address you own” and add a valid email address. You can also add an associated screen name. Make sure “Treat as an alias” is checked, then save the changes.

If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.

If the address or alias you enter does not exist or is misspelled, you will not receive replies.

In ScarletMail, how do I change the email address that appears in the Reply-To line?

Go to the gear icon near the top-right corner of your inbox, choose Settings from the dropdown menu and then go to “Accounts”. To change your Reply-To address, click “Edit Info”, then click “Specify a different reply-to address” and enter a valid email address or alias. Then save the change.

If you want the reply to go to your ScarletMail account, you must use a valid alias for the account. To learn about aliases and find out what aliases are assigned to your account, see the Email Addresses FAQ.

If the address or alias you enter does not exist or is misspelled, you will not receive replies.

Does ScarletMail have spam filtering? How does it work?

ScarletMail uses the same spam filtering as non-rutgers Gmail accounts. Messages flagged as spam will be automatically be placed in the Spam folder in your inbox.

Users have additional built-in controls that let them block a sender or report a message as spam or a phishing attempt. To access these controls, click on the down arrow next to the message’s reply button.

I’m an employee. Can I have a ScarletMail account?

Yes, but it will be in addition to, rather than instead of, your Rutgers Connect account, which will remain your primary email account and the one associated with any email aliases you have. You will not be able to set up mail forwarding from one account to the other.

To activate ScarletMail, go to NetID Management & Service Activation and visit Service Activation. ScarletApps should be one of the choices listed; check it and click Activate Services.