FAQs for Security

IT security concerns may include malware, spam, phishing attempts, identity theft and general computer security. This category touches on common questions.

If your question isn't answered or you still need help, email or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab. Staff members are available during regular operating hours.

Does the university recommend any antivirus software?

Rutgers Antivirus Delivery Service is a free antivirus and anti-spyware service available to all current students and employees. It is supported on several different versions of Windows and Mac OS X. To find out more and download the software, visit the RADS site.

Besides using antivirus software, what else can I do to make my computer secure?

For a list of recommendations, see the article Best Practices for a Secure Computer at RUSecure, the Information Protection and Security site. The list includes using a password-protected screensaver, creating complex passwords for accounts, encrypting sensitive data and keeping your computer’s software up to date.

Can you help me check if my computer is infected?

Yes. If your PC has slowed down, displays warning messages or behaves in unexpected ways, the cause may be a virus or other malware. Visit Help Desk for assistance and a free consultation on cleaning up your machine.

I think my identity may have been stolen. Can Rutgers help?

University students, employees who are employed for at least 50% time and their household members, have free access to the Identity Theft Assistance program powered by Identity Theft 911®. A fraud specialist will provide one-on-one guidance through the resolution process. For details, visit the Identity Theft Assistance page.

Can you recommend a password generator?

Many excellent password generators are available online. One is the Avast’s Random Password Generator, which allows you to choose the types of characters which may be included in the password.

A second resource is Correct Horse Battery Staple. Web security specialists have recommended this generator as a useful method for building a password that is both very strong and fairly easy to remember.

How can I recognize a phishing attempt?

Sometimes it’s difficult to tell when a message is truly from one of the many IT support groups at Rutgers and when it’s a phishing attempt. There are two quick ways to spot a fake. Valid messages:

  • will come from an individual, not a group with a generic name such as “Help Desk,” “Account Service” or “the IT Management Team”
  • will never ask you to log in with your NetID and password through a non-Rutgers site such as Google Docs or Formlogix

When in doubt, forward it to Help Desk at for advice. RU-Camden Information Technology maintains a Phishing Line listing messages that have been identified as phishing.