Sometimes it's difficult to tell when a message is truly from one of the many IT support groups at Rutgers and when it's a phishing attempt. There are two quick ways to spot a fake. Valid messages:

  • will come from an individual, not a group with a generic name such as "Help Desk," "Account Service" or "the IT Management Team"
  • will never ask you to log in with your NetID and password through a non-Rutgers site such as Google Docs or Formlogix

When in doubt, forward it to Help Desk at for advice. RU-Camden Information Technology maintains a Phishing Line listing messages that have been identified as phishing.

Last updated June 6, 2018

If your question isn’t answered or you still need help, email or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab on the main floor of Robeson Library. Staff members are available during regular operating hours.

Category: Security

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