First, check your email's junk mail folder to see if the messages have been received but are being flagged as spam.

If that's not the case, go to NetID Management & Service Activation and visit Manage Email Addresses to check the settings for your official Rutgers email address. Make sure the sender is using one of the addresses listed in the Personalized Email Address settings.

Also check the settings for your Delivery Email Account. At least one address in this section should be in the format:

  • -- for students and retirees
  • -- for most current employees, though some may have another address such as

Rutgers employees who also have ScarletMail accounts may not see it listed in these settings. Their ScarletMail address follows the form of and never has an alias.

If you are certain all settings are correct and the sender is using a valid email address, but you are still not receiving email, contact Help Desk.

Last updated July 13, 2017

If your question isn’t answered or you still need help, email or call (856) 225-6274. The Information Technology Help Desk is in the Rutgers Student Computer Lab on the main floor of Robeson Library. Staff members are available during regular operating hours.

Category: Email Addresses

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