Introduction
Cisco Unity Voicemail is Rutgers' main voicemail solution.
Instructions
Accessing your Cisco Unity Voicemail
You can access your Voicemail by doing one of the following:
- Press the Message/Voicemail button on your Telephone
- Call your personal telephone numbers and press the * key
- Call the Voicemail Portal for your Campus/System
VoIP Voicemail Portal Telephone Numbers
- Cisco – Rutgers New Brunswick / Piscataway
- 848-267-1400 (848-932, 445, & 267 Exchanges)
- Cisco – Rutgers Newark
- 973-353-2400 (973-353 Exchange)
- Cisco – RBHS / UH
- 973-972-3400 (973-972 & 732-235 Exchanges)
- Cisco – Camden
- 856-225-5800
Enrolling as a New Subscriber
- From your desk, press the Messages button on the left-hand section of your phone. Your onscreen Voicemail indicator will not appear until Voicemail messages have been left for you.
- If you are calling from another phone within your organization, press the Messages button on the left-hand section of your phone, press * (star key) when Unity Connection answers.
- From home, call your personal desk phone number, and then press * (star key) to enter the voicemail menu. When prompted for your ID, please use your 5-digit extension.
- OR call the Cisco Unity Portal for your exchange as noted above
- When logging in the first time, be sure to enter the default PIN you were provided. You will then be prompted to change it. Once the PIN is entered, you will hear the following prompts:
- Record your name.
- Record a greeting that outside callers hear when you do not answer your phone.
- Change your PIN.
Note: At any time after enrollment, you can re-record your name and greeting, or change your PIN.
How to reset a forgotten Voicemail PIN
- Go to the Voice Services Request Tool.
- Login with your NetID and NetID password.
- Confirm that the pre-populate fields are correct and update if needed.
- Under Service type choose Voicemail password reset.
- Enter the phone number under Mailbox number for a password reset.
- Select Submit.
You will also receive an email notification from the ticketing system that a ticket has been created for your request.
How to request Voicemails to Email
- Go to Voice Services Request Tool.
- Under Service type choose Other Request/Additional Information.
- Request that Voicemails to Email be enabled.
- Click Submit.
How it works
Reading
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- If you open a voicemail email (even if you don’t listen to the wav attachment) it is marked as read on your voicemail and is now a “saved message”
- If you listen to your voicemail from your phone or remotely and save it, the email is marked as read in your inbox automatically.
- If you read it and mark it as unread, it goes back to being a “new message” in the voicemail system.
Deleting
-
- If you delete the message from your phone, the message is also deleted from your inbox. It is only available in your “deleted messages” directly from your phone or calling remotely into the voicemail portal until midnight which after is deleted forever.
- If you delete the voicemail email from your inbox, it is deleted from the voicemail portal as well (and goes into the deleted voicemail box which is then automatically deleted at midnight.)
Moving
If you move a voicemail email from your inbox to another folder, it is deleted from your voicemail (but is available in the deleted messages box until midnight that night.)
Contact Voice Services for Additional Support
Available Monday – Friday from 8:30am to 4:30pm at 848-445-7541 – select option #2, if your call is not answered please leave a voicemail and your call will be returned You can also open a ticket from the Voice Services website or email the support address.