Online Phone Resources
Phone Upgrade Project November Dates
  • November 8 onward – starting on Friday 11/8/2019, please contact the RU-Camden IT Help Desk by email (help@camden.rutgers.edu) or phone (856-225-6274) with any questions regarding your new phone.
  • November 21 – old Nortel voicemail boxes and messages for phone numbers that have been cutover to Cisco VoIP will be deleted. Please be sure to retrieve any important messages from your old voicemail before this date.

About Rutgers–Camden Voice over IP (VoIP) Services

Rutgers–Camden IT, in partnership with OIT-Telecommunication Division, is upgrading the Camden phone system to a new state-of-the-art VoIP service. The upgrade process will take place over the next several months, during the first weeks of November, December, and January.

The process will be completed as follows:

  1. You will be notified at least one week before your scheduled upgrade.
  2. IT staff will install the new phone in advance of the scheduled cutover
  3. Your phone number and service will be ported to the new phone
  4. IT staff will remove your old phone

While we hope there will be no issues with the process, a dedicated command center will be established and a card with contact information for assistance will be placed on your desk during the process.

The new system will offer increased clarity of calls, a full-duplex speakerphone, and increased integration with email among other improved features. It will retain the need to dial 9 to access an outside line as well as the current monthly line charge.

As our campus continues to grow, there will be some necessary changes in the new system. First, you will now need to dial 5 digits to reach your campus colleagues. For most campus users, this will require dialing 5 plus the current extension, If you are unsure of what number to dial for someone, please use the last five digits of their published number. In addition, the phone system will no longer support dialing 8 to reach the RUPD. Please dial 911 in an emergency. Finally, the new system will no longer offer the ability to receive faxes sent to your office number. We are investigating other solutions for this service. Please contact help@camden.rutgers.edu if this feature is a necessity for you.

Once we have completed the first part of the project, we will begin work on upgrading the remainder of telephone services provided on campus. These services include fax and door entry systems.