About Rutgers–Camden Voice over IP (VoIP) Services
Rutgers–Camden IT, in partnership with OIT-Telecommunication Division, has been upgrading the Camden phone system to a new state-of-the-art VoIP service. The final group of VoIP phones has been physically deployed and provisioned. These new phones went live on Wednesday, March 11, 2020.
The new system will offer increased clarity of calls, a full-duplex speakerphone, and increased integration with email among other improved features. It will retain the need to dial 9 to access an outside line as well as the current monthly line charge.
As our campus continues to grow, there will be some necessary changes in the new system. First, you will now need to dial five digits to reach your campus colleagues. For most campus users, this will require dialing 5 plus the four-digit extension. If you are unsure of what number to dial for someone, please use the last five digits of their published number. In addition, the phone system will no longer support dialing 8 to reach the RUPD. Please dial 911 in an emergency. Finally, the new system will no longer offer the ability to receive faxes sent to your office number. We are investigating other solutions for this service. Please contact firstname.lastname@example.org if this feature is a necessity for you.
The next phase of the VoIP project will include work on upgrading services to analog telephone systems such as fax and door entry systems.
Accessing your VoIP Voicemail Remotely
You may reach your voicemail in the new system remotely by dialing 856-225-5800. When prompted, enter your 5-digit extension as your ID followed by your voicemail PIN. That will bring you to the same voicemail menu as if you pressed the voicemail button on your office phone.